Employee Relations Manager

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for an Employee Relations Manager to join our team. This is a Hybrid Role role based out of Bangalore, reporting to the Global Director, Employee Relations in the People and Culture department. In this role you will plan, develop, implement and promote activities and programs that enhance overall employee engagement, communication and employee relations while overseeing the compliance of company employment policies and practices with relevant employment regulations.You will also be supporting the foundational scale of our global cloud security leadership, you will advise leadership, resolve complex workplace matters, and promote an equitable workplace culture across the region. What you’ll do (Role Expectations) Provide expert advice, counsel, and resolution to employees and managers on complex and sensitive concerns across multiple regions, including India Lead, investigate, and conduct formal reviews and report outs regarding claims of harassment, discrimination, retaliation, workplace concerns and other issues to reach conclusion and present findings for further action and proposed remediation Maintain an organized case management system while running analytics, producing dashboards, and interpreting data to offer actionable recommendations on global employee relations trends Develop and implement programs and training to enhance managerial capabilities, foster a positive workplace culture, and mitigate risk across diverse, international teams Partner with HR leaders, business managers, and global stakeholders to establish best practices that balance compliance, equity, and business needs Who You Are (Success Profile) You lead with integrity by holding yourself and others to high standards of accountability and building trust through consistent, transparent action. You are a high-trust collaborator who embraces candid feedback and clear communication as the truest form of teamwork. You are a problem-solver who is energized by finding solutions to complex workplace challenges to deliver meaningful organizational impact. You are data-driven, using analytics and metrics to measure what matters, uncover trends, and guide strategic decision-making. You think at scale, connecting day-to-day resolution efforts with long-term company growth and global best practices. What We’re Looking for (Minimum Qualifications) Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving Bachelor’s degree in Human Resources, Employee Relations, or a related field 8+ years of overall HR experience with a minimum of 5+ years in Employee Relations, including supporting global or regional teams across multiple countries Solid understanding of federal, state, and international labor and employment laws and regulations, with a specific emphasis on compliance in the APAC region Demonstrated success developing and executing employee relations programs that have a measurable impact on outcomes across global teams What Will Make You Stand Out (Preferred Qualifications) Previous experience in the tech industry or similar fast-paced environments Proven ability to analyze data metrics to drive organizational decision-making and provide region-specific insights Proficiency in navigating employee relations dynamics in multiple countries within the region #LI-AN4 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.