Engineering Manager, Growth

AI AT ZAPIER At Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Hi there! We're looking for an Engineering Manager - Growth Personalization to lead our Personalization Platform team within the Growth Engineering org. In this role, you will lead a team of engineers responsible for building, scaling, and maintaining Zapier's personalization infrastructure that powers contextual experiences across our entire product. Your team's mission includes enabling data-driven product experiences, enhancing user engagement through personalized recommendations, and building the foundation that allows teams across Zapier to deliver tailored experiences at scale. You'll collaborate with Data, Product, and other cross-functional teams to ensure our personalization platform is robust, scalable, and aligned with driving user activation and retention goals. If you're eager to lead high-impact projects at a fast-growing, profitable, and remote-first company, read on! - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/ - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/ - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/ - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/ - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/ ABOUT YOU - You're an experienced engineering leader with 3+ years managing teams focused on personalization, experimentation, or growth platforms. You thrive in fast-paced, data-driven environments and can navigate ambiguity while priorities evolve. - You bring deep technical expertise in modern web technologies and personalization ecosystems, including recommendation engines, A/B testing platforms, feature flagging, and real-time data pipelines. - You have hands-on experience with our core tech stack: TypeScript, Python, Node.js, GraphQL, and Next.js. You've shipped production code and can contribute to technical discussions, code reviews, and architecture decisions. - You understand personalization strategies, user segmentation, ML model integration, and data-driven product development. - You're a strong collaborator who builds alignment between Engineering, Data, and Product teams. Your communication skills help you balance technical debt with business needs while building trust across stakeholders. - You embrace change and see system migrations and organizational shifts as opportunities to build a more capable platform. You can lead your team through ambiguity while maintaining focus on outcomes. - You have excellent written and verbal communication skills, effectively conveying technical concepts to diverse audiences and keeping leadership informed through clear, actionable updates. THINGS YOU'LL DO - Define the technical strategy for the Personalization Platform, collaborating with stakeholders across Data, Product, and Growth teams to align technical solutions with business goals. - Lead technical execution, including system design, architecture, and operational excellence, to ensure reliability and scalability of personalization and experimentation infrastructure. - Own the development of self-service tools that enable product teams to design, deploy, and analyze their own A/B tests and personalized experiences without engineering bottlenecks. - Partner closely with the Data org to implement recommendation engines and user context APIs that drive front-end personalization across the logged-in member homepage, onboarding survey, and embedded experiences throughout the product. - Build and maintain high-throughput, low-latency systems that deliver personalized content and recommendations in real-time using technologies like Algolia, GraphQL, and edge computing. - Stay on top of personalization and experimentation trends and innovations, ensuring Zapier remains competitive in its approach to user engagement and growth. - Develop effective ways to communicate, monitor, and lead your team through weekly one-on-ones and team meetings. - Build rapport with each member of your Engineering Team and support them through coaching and mentorship to help level up their skills, and performance management when necessary. - Participate in code reviews, learning and spreading technical knowledge throughout Zapier - moving knowledge to documentation where appropriate. - Maintain a focus on our customers by using customer feedback and data insights to guide your team through tradeoffs. You'll help your team understand when to be rigid on quality and how to be flexible and creative with scope. - Actively recruit, onboard, and train new engineers at Zapier, as well as supporting the continuous improvement of hiring practices in Engineering. - Create documentation and training resources to help teams effectively utilize the personalization platform and drive adoption across the organization. We'd love to hear why you think you'd excel in this role. In answering your application questions, please reference any particular aspects of the "About You" and "Things You Might Do" that resonate with your experience and skills. HOW TO APPLY At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. APPLICATION DEADLINE: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit for a list of countries where we currently cannot have Zapiens permanently working.