Job Description
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Specialist, CDE & INTX, will be a member of a 24/7 Market Operation team supporting two Exchanges. The Specialist will be expected to work independently to troubleshoot a wide variety of issues impacting the exchanges and our clients. More complex issues will require the analyst to engage cross-functional Coinbase teams to effectively resolve the issue(s). This role will also require the Specialist to engage in deployment testing, ensuring that our deployments will not adversely affect our production environments.
What you’ll be doing (ie. job duties):
Provide functional and technical support for all electronic trading, clearing systems, and applications
Field customer inquiries relating but not limited to exchange functionality, market events, business technology, product schedules, and connectivity
Supply front line support for internal and external investigations related to the operations of our exchange
Coordinate with product and development teams to launch new products and implement updates to our platform
Assist with onboarding and ongoing support of clients and vendors
Work cross functionally with different teams, such as client services, product design, development, etc.
Strategize areas of improvement that align with business objectives and growth
APAC trading hours shift coverage
What we look for in you (ie. job requirements):
BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience
1+ years of experience working with financial markets and/or in a technical operations role
Exchange operations and product knowledge of listed futures and/or options with experience in error trade analysis and resolution.
Remain informed with current market events and industry trends
Advanced troubleshooting skills and an ability to articulate difficult and complex problems and solutions to a broad range of audiences
Ability to learn, document, and improve operational processes as we build out our platform
Excellent analytic and organizational skills; not limited to questioning, call control, professionalism, and multitasking
Experience with different channels of support, including voice, e-mail and/or chat.
Adaptable to meet the evolving needs of a high-growth, fast paced, remote first organization
Working product and operational knowledge of listed futures or options with a responsive approach to work
Nice to haves:
Understanding of network protocols
Understanding of FIX protocol
Knowledge of databases and SQL
Customer support experience in a high stress, fast-paced environment
Proficiency with CRM tools such as Salesforce and JIRA
P75792
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):
$123,600—$123,600 SGD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com