Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
On-site Role
About the Role
Genesys is seeking a proactive, service-oriented Facilities Assistant / Coordinator to join our Global Facilities & Real Estate team. Supporting innovative engineering and business teams, this role is essential to delivering a world-class workplace experience.
You will be the “go-to” person for employees and the welcoming face of the office for guests and visitors. This role plays a vital part in shaping office culture, maintaining operational excellence, and ensuring a safe, efficient, and engaging work environment.
Reporting to the Regional Facilities Manager, you will support daily facilities operations, hospitality services, events, vendor coordination, health & safety compliance, and financial tracking — helping create an exceptional employee experience.
Key Responsibilities
Front Desk & Office Experience
· Serve as office concierge/receptionist, welcoming guests and visitors.
· Manage front desk operations and ensure a professional, on-brand reception area.
· Handle employee inquiries and provide outstanding customer service.
· Manage visitor access, badge distribution, parking coordination, and sign-in procedures.
· Support onboarding activities for new hires.
Workplace Operations & Facilities Management
· Assist with daily building operations and respond to facilities-related work requests.
· Coordinate soft services including cleaning, security, catering, furniture, desk moves, and office upkeep.
· Act as site contact for planned and reactive maintenance activities.
· Manage facilities ticketing systems and ensure timely resolution of issues.
· Conduct periodic facility assessments to identify risks and improvement opportunities.
· Maintain sustainability practices including recycling and tracking energy/waste metrics.
· Ensure compliance with health & safety policies and life safety requirements.
Hospitality & Events
· Support planning and execution of office events, conferences, offsites, and engagement activities.
· Coordinate meeting room bookings and ensure proper AV, cleanliness, and catering.
· Monitor inventory of supplies, food, and beverages; manage caterers and vendors.
· Help create a welcoming and energetic office culture.
· Gather and analyze employee feedback to improve workplace culture.
Administration & Financial Support
· Manage mail, deliveries, courier services, and stock control.
· Create purchase orders and process invoices in line with approved budgets.
· Assist with budget tracking and operational cost management.
· Maintain documentation including maintenance logs, vendor contracts, and safety records.
· Administrative support for various project.
· Provide notarization support for company documents
Health, Safety & Security
· Maintain site security including access control and emergency procedures.
· Participate in emergency response teams and coordinate renewal of course updates (e.g., fire warden, first aid).
· Coordinate safety training and ensure compliance with company safety policies.
· Maintain life safety equipment and support emergency drills.
Project & Vendor Management
· Support small office moves, maintenance projects, and workspace improvements.
· Coordinate with external vendors and contractors, including obtaining quotes.
· Maintain strong relationships with building management and service providers.
· Track contracts for repairs and preventative maintenance.
Physical Requirements
This role requires frequent walking, standing, prolonged sitting, and occasional lifting (up to 30 lbs). Clear vision and hearing are required to perform tasks effectively.
Qualifications & Experience
· 2–4+ years of experience in facilities management, hospitality, office management, or corporate services.
· Strong customer service mindset with excellent interpersonal skills.
· Excellent written and verbal communication skills in English and Dutch.
· Proactive self-starter with the ability to work independently and as part of a team.
· Strong organizational and multitasking abilities.
· High attention to detail and sound judgment.
· Experience working with external vendors and contractors.
· Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
· Knowledge of sustainability and workplace health & safety practices is an advantage.
· Ability to handle confidential information with discretion.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.