This opportunity is a hybrid role at JumpCloud®, requiring that you are able to work both on site and remotely in the location specified in the Job Description. This opportunity also requires that you work a specific shift as this is a region specific role.
About JumpCloud®
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Role
The Global AM & CSM Enablement Program Manager will design and deliver targeted enablement programs that elevate JumpCloud’s global Account Manager (AM) and Customer Success Manager (CSM) teams. This role blends instructional design, coaching, and data-driven enablement to strengthen execution across customer adoption, retention, and expansion.
You’ll partner closely with Customer Success, Account Management, Sales Leadership, Customer Education, Customer Marketing, and Product Marketing to ensure every AM and CSM has the tools, skills, and confidence to deliver value to our customers while driving growth and retention outcomes.