Global Service Process & AI Enablement Manager

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.  You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions.  With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible. The Global Service Process & AI Enablement Manager -  Global Service is responsible for creating, improving and embedding processes across the global service organization that drive results and empower team members. Working across all levels of the business, you will play a key role in understanding and documenting critical business processes, with a specific focus on service performance-related processes. This will require collaborating with team members at the point of impact and across the organization to identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective.   This position reports to the Director Service Transformation & Digitalization and is part of the Global Services Team. This role is onsite on our site in Vienna. In this role, you will have the opportunity to: Process Current State Insights and understanding Conduct workshops, fact finding at gemba, and engage with business stakeholders to fully understand current processes and issues Support the Director of Service Transformation & Digitalization with data collection, analysis and the presentation of current state process effectiveness and gaps Produce data driven analysis of process performance and impact to support prioritization of process improvement projects Process Optimisation Benchmark process best practice from across Leica and Danaher Work with process owners and business stakeholders to identify how to improve process effectiveness and reduce unnecessary complexity. Support regional teams to design improved future state processes using best practice from across Leica and Danaher Ensure processes are well documented and understood in end-to-end process maps and work instructions Applying AI Enablement Process Training Creation of training material in close collaboration with the service competency team Creating and delivering process training plans to ensure all teams develop excellent knowledge of the process, tools, and supporting information Process Implementation Support business implementation and readiness plans, through project planning, management and creation of work instructions and SOPs Ensures, based on Standard Work and Daily Management, that implemented processes are consistently followed, and develops corrective actions as needed to bring processes back on track. Support the creation and delivery of change management activities such as change impact assessments, change action plans, training needs analysis and change readiness assessments The essential requirements of the job include: Bachelor’s Degree Required or similar MBA, graduate engineer or similar preferred Process analysis (including mapping) and improvement skills. Project management. A formal certification is preferred but not essential. Training and/or coaching experience and experience in designing, maintaining, applying global processes English and preferably German Travel, Motor Vehicle Record & Physical/Environment Requirements: Up to 20% global travel It would be a plus if you also possess previous experience in: Experience in customer service environments Experience in working in a matrix organisation including building relationships remotely and cross culturally Excellent Microsoft Office application skills (Word, Excel, PowerPoint, Copilot) Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. For this position, in accordance with the collective agreement for salaried employees in the metalworking industry, a minimum gross annual salary of € 75 000 (based on full-time employment) is stipulated. The actual remuneration depends on qualifications and professional experience and may significantly exceed the minimum salary.   Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.