Global Vendor Operations Specialist

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX About the role The Global Vendor Operations Specialist is a hands-on operational role responsible for the day-to-day execution of vendor management activities across Cloudflare's global infrastructure operations. Working closely with the Global Vendor Manager, this role ensures vendors are properly onboarded, performing to agreed standards, and continuously improving through data-driven performance management. This position serves as the primary operational liaison between Cloudflare and external service providers, translating strategic vendor relationships into tactical execution excellence. Responsibilities Vendor Onboarding & Integration Guide new global vendors through the complete company setup process from contract signature to operational readiness Conduct vendor orientation sessions covering Cloudflare systems, communication protocols, escalation procedures, and daily operational workflows Coordinate collection and validation of required legal, tax, compliance, and security documentation before work authorization Create and maintain onboarding checklists, tracking templates, and vendor readiness dashboards Establish initial communication cadences and operational rhythms with new vendor teams Work with IT, Security, Procurement, and Legal teams to provision system access and complete required clearances Metric Tracking & Performance Scorecards Build and maintain regular performance reports tracking vendor speed, quality, cost efficiency, and SLA compliance Monitor Service Level Agreements (SLAs) across all active vendors, flagging breaches and tracking resolution Develop vendor scorecards that provide clear, objective assessments of vendor performance Create executive-level dashboards summarizing vendor health across the global portfolio Establish data collection processes to ensure accurate, timely performance measurement Partner with vendors to align on measurement methodologies and data sources Performance Improvement & Issue Resolution Conduct root cause analysis when vendors miss SLA targets or performance benchmarks Schedule and facilitate regular operational review meetings with vendor teams to discuss performance trends Track improvement plan progress and escalate persistent issues to the Global Vendor Manager Identify patterns across vendor performance issues and recommend systemic process improvements Document lessons learned from performance incidents to prevent recurrence Process Optimization & Automation Simplify vendor operational guidelines, playbooks, and SOPs to improve clarity and compliance Identify opportunities to automate repetitive vendor management tasks using agentic AI tools (reporting, onboarding, compliance tracking) Partner with internal teams to implement tools that accelerate vendor onboarding and performance monitoring Create templates, forms, and workflows that reduce administrative overhead Maintain centralized vendor operations documentation and knowledge base Drive continuous improvement initiatives based on vendor and internal stakeholder feedback Communication & Stakeholder Management Serve as the primary day-to-day point of contact for operational vendor inquiries Translate technical requirements from Infrastructure Operations teams into clear vendor work instructions Coordinate cross-functional stakeholders (Finance, Legal, Security, IT) during vendor lifecycle events Prepare and deliver regular status updates to leadership on vendor operational health Facilitate vendor business reviews and performance discussions Manage vendor communication channels (email, Slack, ticketing systems, etc.) Desirable Skills, Knowledge, and Experience: Experience 3-5 years in vendor management, procurement operations, supplier quality, or operational program management Experience working with global service providers across multiple time zones Proven track record building performance measurement frameworks and tracking systems Background in data center operations, facilities management, IT services, or infrastructure services preferred Technical Skills Advanced proficiency in Google Workspace (Sheets, Docs, Slides) or Microsoft Office suite Strong data analysis skills with ability to create dashboards and visualizations Experience with project management and tracking tools (Jira, Asana, etc.) Familiarity with procurement systems and vendor management platforms Familiarity with data center or network infrastructure operations Basic understanding of SLA frameworks and service delivery metrics Core Competencies Process orientation: Ability to design, document, and enforce operational processes Data-driven decision making: Comfort working with metrics, KPIs, and quantitative analysis Communication: Clear written and verbal communication with technical and non-technical audiences Problem-solving: Structured approach to root cause analysis and issue resolution Attention to detail: High accuracy in documentation, reporting, and compliance tracking Relationship building: Ability to influence and collaborate without direct authority Continuous improvement mindset: Proactive identification of optimization opportunities Compensation Compensation may be adjusted depending on work location. Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.