Head of Account Management

Who we are: We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures. Our culture: - We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere - We hire talented, self-motivated individuals with extreme ownership and high growth orientation. - We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. Location: - Remote-US / Canada - From Home / Beach / Mountain / Cafe / Anywhere! - We are a remote-first company with a globally distributed team. You can find your productive zone and work from there. About the role Sardine stops financial crime, including fraud, money laundering, identity theft, and account takeovers, using machine learning and AI. We're winning enterprise customers fast. Now we need a Head of Account Management who can own our highest-value relationships and build the team behind them. You are a dynamic player-coach who balances strategic team leadership with deep, hands-on execution." You own a small portfolio of our largest, most complex enterprise accounts. These are C-suite relationships at major financial institutions where the stakes are measured in fraud losses prevented, regulatory exposure reduced, and revenue retained. You are not passing notes to someone else. You are in the room, running the QBR, diagnosing why a model's false positive rate shifted, and driving the fix across our risk, data science, and product teams. You recruit, develop, and coach a high-performance account management team from the ground up. You set the standard by doing the work yourself, then systematize it so others can execute at the same level. What you’ll be doing - Drive measurable client outcomes and accountability for ROI—quantifying fraud loss reduction, operational efficiency gains, and expansion revenue across your portfolio; if a customer isn't getting value, you apply rigorous critical thinking to diagnose and solve it. - Deliver consistent revenue growth by managing net revenue retention and expansion across your book of business, identifying where customers are underutilizing the platform and proactively closing the gap. - Provide expert fraud and compliance advisory by speaking the language of ACH fraud, synthetic identity, and transaction monitoring tuning, ensuring customers see you as a domain expert rather than a scripted relationship manager. - Apply KPI rigor by building, automating, and delivering executive presentations of performance dashboards, leveraging AI-first tooling to surface predictive insights and leading indicators rather than just backward-looking reports. - Lead cross-functional problem solving by translating the customer's operational reality into clear problem statements for our risk analytics and data science teams to drive new fraud typologies to resolution. - Drive team development by hiring people who are smarter than the job description requires and coaching through live deal and escalation scenarios to create a culture of continuous improvement. What you’ll need - 10+ years in Account Management, Customer Success, Risk, or Solutions Architecture within B2B SaaS - 3–5+ years hiring and leading teams in high-growth environments - Deep domain expertise in fintech, payments, fraud, AML/KYC, or compliance - You understand how customers integrate APIs and can hold your own in technical architecture discussions - You've presented to C-suites and boardrooms and changed minds, not just delivered updates - You're analytically sharp — comfortable with data, AI/ML tooling, and quantifying business impact in dollars - You default to root cause analysis, not symptom management - You've built reporting frameworks that clients actually use to make decisions - You can context-switch between a customer escalation at 9am and a team coaching session at 10am without dropping quality on either - You've operated in ambiguity and built structure where none existed - You get energy from solving hard problems in fraud and financial crime — this isn't just a vertical to you, it's a craft - What we don't want: - Someone who manages by email and avoids hard conversations - Someone who needs a playbook handed to them before they can move - Someone who thinks "strategic" means not doing the work Compensation: Base pay range of $210,000-$250,000 + bonus + equity with tremendous upside potential + Attractive benefits Benefits we offer: - Generous compensation in cash and equity - Early exercise for all options, including pre-vested - Work from anywhere: Remote-first Culture - Flexible paid time off and Year-end break - Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific - 4% matching in 401k / RRSP - US and Canada specific - MacBook Pro delivered to your door - One-time stipend to set up a home office — desk, chair, screen, etc. - Monthly meal stipend - Monthly social meet-up stipend - Annual health and wellness stipend - Annual Learning stipend Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you. To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice https://www.sardine.ai/applicant-and-worker-privacy-notice.