Head of Product Operations

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. What You'll Be Doing: The Mandate Product strategy: Identify and synthesize complex market trends and merchant feedback into actionable strategic shifts, ensuring the product roadmap remains bold yet achievable. Operational Excellence: Oversee the planning and execution of talent programs (e.g., promotions, training, talent planning), of leadership alignment (e.g., leadership offsites and meetings), of cross-functional product reviews (e.g., strategy and launch reviews). Work with product leaders to ensure consistency in operating cadence across their organizations. Proxy: Act as a proxy for the leader in meetings and with stakeholders across engineering, commercial, operations and functional teams, and with customers to ensure alignment on product launches and commercial goals. Communication: Help the leader with internal and external communications, ensuring a consistent and authoritative voice on product strategy, priorities, product discipline and culture. Special projects: Lead high-impact, often ambiguous projects that don't yet have a natural home—ranging from internal restructuring to evaluating new markets. Chicago Site Leadership (if in Chicago): As a key leader in the Chicago tech hub, build out a strong customer-centric and tech culture for Adyen in the US, identifying opportunities for teams to collaborate together as well as drive visibility and interaction externally with the Chicago tech community. Who You Are: The Essential Profile We're seeking a creative and high-EQ leader with 5+ years of experience in Product Management, Business Operations, or in a Chief of Staff (or similar) role in a global, tech-forward organization. You are comfortable working with global teams across time zones, and are also willing to travel regularly (1x/quarter) to meet with them. You are an out-of-the-box thinker: You love solving complex problems. You are excellent at drawing clarifying insights and identifying areas of improvement. You roll-up your sleeves: You are proactive, and move quickly to deliver long-term solutions. You are Org-first: You are a team player who optimizes for the needs of the organization (over your own). You collaborate well with everyone, ensuring win-win outcomes. You are a clear communicator: You are succinct in your communications, “cutting to the chase” to deliver key messages with clarity, while ensuring they resonate with the audience. The annual base salary range for this role is $210,000- $287,000; to learn more about our compensation philosophy, please click here This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.