Job Description
Bring more to life.
At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life.
Our 60,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology.
Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we’re committed to hiring and developing from within. You’ll thrive in a culture of belonging where you and your unique viewpoint matter.
Learn about the Danaher Business System which makes everything possible.
The Senior HR Service Delivery Functional Product Owner is responsible for defining business priorities, shaping solutions, and ensuring HRSD capabilities delivered through ServiceNow drive measurable improvements in service efficiency, employee experience, and adoption. This role serves as the primary functional owner of HRSD platform demand, partnering closely with HRSD Operations, Centers of Excellence, and the HRIT HRSD Technical Product Owner to deliver scalable, high-impact solutions aligned to enterprise service delivery standards.
In this role, you will have the opportunity to:
Define and prioritize HRSD demand, translating business needs and operational insights into a clear, value-driven functional backlog.
Own the creation and refinement of epics, features, and user stories aligned to HR outcomes, including success measures and acceptance criteria.
Make trade-off decisions across scope, speed, and experience to maximize the value delivered through HRSD capabilities.
Partner closely with the HRIT HRSD Technical Product Owner to ensure backlog readiness, feasibility, and alignment with ServiceNow platform capabilities.
Validate delivered solutions against business requirements, ensuring improvements in self-service adoption, Tier 1 effectiveness, and overall service performance.
The essential requirements of the job include:
Bachelor’s degree in HR, Business, Information Systems, or a related field.
Minimum of 7 years of hands‑on experience leading ServiceNow HRSD as Product Owner, Business Analyst, or Functional HRSD Architect.
Hands-on experience working with ServiceNow HRSD (case management, knowledge, employee service center) in a product owner, BA, or functional lead capacity.
Proven ability to translate business needs into structured requirements, prioritize work based on value, and operate in a backlog-driven delivery model.
It would be a plus if you also possess previous experience in:
Leading or supporting enterprise ServiceNow HRSD implementations or enhancements.
Agile or product management practices, including backlog management and release cycles.
Driving HRSD service model improvements (e.g., Tier 0/1 optimization, automation, AI-enabled service delivery).
Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Danaher, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Danaher can provide.
The annual salary range this role is $118k-141k CAD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay. #LI-Remote
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to access our website, and as applicable participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 1-202-419-7762 or applyassistance@danaher.com to request accommodation.