3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: Inside Sales Representative, GSC Costa Rica Collaborate with innovative 3Mers around the world As an Inside Sales Rep you will be responsible for developing and growing relationships with end users representing the Transportation and Energy Business Group’s product portfolio in a B2B sales environment through telephone sales, handling customer questions (inbound calls) and up selling and cross selling strategically aligned products. Utilizing detailed product knowledge to provide technical assistance to customers and assist them in identifying products to meet their needs. Meet monthly set goals through sales forecast, customer interactions, and data gathering. The impact you will make in this role Grow 3M TEBG business through telephone sales Attain set outbound call activity in conjunction with expectations of the Inside Sales organization Responds to inbound customer inquiries and warm leads to provide solutions to end user Develop strategic approaches with the business area to attain sales quota, sales quality and sales productivity metrics Establishes and maintains customer contacts and relationships. Understands the customer’s business and applications to influence key decision makers Manage and analyze customer data, perform market and competition analysis Proficient in identifying market trends and account needs reacting to market activity and reach favorable sales goals Maintain and update a working Sales Plan with strategies and tactics to achieve annual sales forecast Drive campaigns created from division Marketers to grow new product sales and overall territory growth Introduces new products, and communicates promotions and value to relevant customers and prospects Demonstrates a proficient level of procedural and technical product knowledge to identify products that meet customer needs Works with Industrial Distribution when appropriate to grow collective account base Shares best practices with the team to promote a positive team environment Your skills and Expertise Possess a bachelor’s or associate degree or equivalent experience Minimum of one (1) year of combined experience in sales and/or customer service is required Advanced English, written and spoken Additional qualifications that could help you succeed even further in this role include: CRM experience/pipeline management Strong active listening skills Experience in selling through distribution channels Experience in selling into end user companies Three (3) years Inside sales or field sales experience highly desirable Excellent oral and written communication, including presentation skills Ability to work in a high volume, rapidly changing environment Ability to work in a team environment and willing to collaborate and compromise, including team leadership Strong organizational skills with the ability to stay focused on tasks Good interpersonal skills Work Location: This position follows an on-site working model, meaning the employee is required to perform their duties at the GSC Costa Rica, located at Centro Corporativo El Cafetal, Belén, Heredia. However, depending on the company´s needs and operational capabilities, a flexible on-site schedule may be permitted. At present, employees are expected to work from the office one day per week, to foster collaboration and maintain team connection. Nevertheless, the required on-site presence may be adjusted in the future and could increase to several days per week, depending on business needs and operational priorities. The company will communicate any such changes in advance to ensure a smooth transition. · Travel: No travel is required, but there be occasional domestic or international travel if needed. · Relocation: Relocation Assistance: Not authorized Supporting Your Well-being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M. 3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano. Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement. 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