IT Administrator - Collaboration Platforms

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. ABOUT THE ROLE We are seeking an IT Systems Administrator to be the primary owner and escalation point for Replit’s enterprise collaboration platforms. The successful candidate will be responsible for advanced administration, secure configuration, licensing strategy, feature evaluation and implementation, and complex troubleshooting of platforms such as Google Workspace and Slack. This role ensures platforms are configured and maintained according to security-by-design principles, partners closely with SecOps to investigate and remediate incidents, platform integrations, and drives cost optimization through effective license management. The administrator also supports audit readiness by maintaining controls and evidence aligned to SOC 2 and ISO 27001 standards, ensuring collaboration systems remain secure, compliant, scalable, and operationally efficient. WHAT YOU'LL DO - Own and administer SaaS collaboration platforms include Google Workspace, Slack, message hygiene, IT ticketing, digital signing and knowledge management - Serve as the primary escalation point for advanced administration, configuration and troubleshooting of collaboration platforms - Act as the subject matter expert (SME) and platform owner for assigned systems, responsible for architecture decisions, configuration standards, lifecycle management and long-term roadmap alignment - Own licensing strategy across administered platforms, ensuring appropriate license assignment, cost optimization, feature alignment, renewal management and utilization reporting - Evaluate, test, and implement new features and platform capabilities in alignment with security, compliance and business requirements - Troubleshoot and resolve complex platform issues, including availability disruptions, integration failures, permission misconfigurations and automation breakdowns - Partner with Security Operations (SecOps) to investigate and remediate platform-related security incidents and policy violations - Participate in internal and external audits, ensuring systems meet SOC 2 and ISO 27001 compliance requirements, prepare audit evidence and support control walkthroughs - Develop documentation, standards, and operational runbooks for Tier 1/Tier 2 support teams - Conduct POC/POV collaboration platforms to address business requirements REQUIRED SKILLS & EXPERIENCE - 6+ years of experience administering enterprise SaaS collaboration platforms in a cloud-first environment (Google Workspace, Slack, Notion) - Deep expertise administering Google Workspace Enterprise (security controls, lifecycle management, DLP, Vault, Drive permissions, shared resources) - Strong experience administering Slack Enterprise, including governance of apps, data retention policies, enterprise security settings, and Slack Connect - Experience administering an ITSM or ticketing platform including workflow configuration and reporting - Experience administering Notion or similar knowledge management platforms - Demonstrated experience managing SaaS licensing models, renewals, utilization tracking, and cost optimization - Experience collaborating with SecOps on incident response and security investigations - Working knowledge of SOC 2 and ISO 27001 control frameworks and audit readiness processes - Strong analytical troubleshooting skills with the ability to diagnose complex cross-system issues BONUS QUALIFICATIONS - Active Replit user and passionate about making software creation more accessible - Experience administering Microsoft Office 365 and Zoom - Understanding of conferencing and webinar platforms - Exposure to AI enabled tools such as notetakers and personal assistants - Been part of a rapid growth SaaS startup This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🚗 Commuter Benefits 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings ☕ In Office Amenities Want to learn more about what we are up to? - Meet the Replit Agent https://www.youtube.com/watch?v=IYiVPrxY8-Y - Replit: Make an app for that https://www.youtube.com/watch?v=4zd9hzngFwY - Replit Blog https://blog.replit.com/ - Amjad TED Talk https://youtu.be/kCudFI4tcpg?si=l4ViCejV_f2RZkDi Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.