Job Description
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
We seek an IT Experience Intern to join us onsite in our Paris office with our team for a paid internship of 6 months.
This is a hands-on learning opportunity for an university student who is curious about a career in IT, brings a positive, can-do attitude, and wants exposure to how a modern, fast-paced technology organization delivers world-class IT service. You'll shadow and work alongside our IT Experience team, building foundational skills under the mentorship of our Analysts and senior staff.
Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. As an IT Experience Intern, you'll get a firsthand look at that full life cycle, assisting with real support requests under guidance while building the technical and customer-service foundation for a future in IT. Our team members operate in the sweet spot of an empathetic, superior customer support experience, comfortable communicating clearly and setting expectations, and you'll begin developing those same habits.
Your Impact
Shadow and assist with frontline support for end-user laptops, tablets, and mobile devices (Mac, Windows)
Help log and update support tickets in ServiceNow or a comparable ticketing system under supervision
Support new-hire onboarding tasks such as equipment staging, setup, and account provisioning
Assist with maintaining accurate hardware and software asset records
Observe and help prepare conference rooms and meeting technology for events, partnering with full-time staff
Learn and follow documented procedures and runbooks for common support scenarios
Take on small, well-defined projects or process-improvement tasks as assigned by your mentor
Bring curiosity, strong attention to detail, and a genuine desire to learn new tools and technologies
Your Qualifications
Currently enrolled in an associate's, bachelor’s or master’s degree program, preferably in a technical field (Computer Science, Information Systems, or similar)
No prior professional IT experience required; personal or coursework experience with computers is a plus
Basic familiarity with Mac and/or Windows devices
Some exposure to Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.)
Willingness to learn ticketing systems (e.g. ServiceNow) and follow structured support workflows
Strong verbal and written communication skills, with a customer-first mindset
Eagerness to learn new skills and technologies in a fast-paced environment
Reliable, punctual, and comfortable asking questions and seeking guidance
Interest in pursuing a career in IT support, infrastructure, or a related field
Fluency in French and English
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.
Candidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.