IT Site Lead | San Francisco

ABOUT RAMP At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it. Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year. Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company’s Most Innovative Companies https://www.fastcompany.com/91038883/ramp-most-innovative-companies-2024 list and LinkedIn’s Top U.S. Startups https://www.linkedin.com/pulse/linkedin-top-startups-2024-50-us-companies-rise-linkedin-news-hxote/?trackingId=uBI29YlAOxikbTI7cdvG4g%3D%3D for more than 3 years, as well as the Forbes Cloud 100 https://www.forbes.com/sites/richardnieva/2024/08/06/ramp-cloud-100/, CNBC Disruptor 50 https://www.cnbc.com/2024/05/14/ramp-cnbc-disruptor-50.html, and TIME Magazine’s 100 Most Influential Companies https://time.com/collection/time100-companies-2023/6285147/ramp/. About the Role This role requires 5 day/week in-office out of our SF office. Ramp is on a mission to become the most productive company in the world, and our IT team is foundational to that mission. We’re looking for an IT Site Lead to take full ownership of IT operations in our San Francisco office. In this role, you’ll be the go-to partner for employees onsite, delivering seamless support while proactively identifying opportunities to automate and improve workflows. You’ll have access to powerful tools, including AI-driven solutions, and will be empowered to build systems that reduce friction, scale effortlessly, and let your teammates focus on meaningful, strategic work. This is a role for someone who’s resourceful, self-directed, and excited to tackle problems hands-on. What You’ll Do - Serve as the primary IT point of contact for the SF office, providing high-touch, in-person support 5 days/week while contributing to company-wide support via our centralized IT help channel - Troubleshoot and resolve issues across macOS and Windows, SaaS applications, identity/access (SSO/SAML), networking, printers, and AV/conferencing systems - Own the reliability of office technology: WiFi, conference rooms, printers, and other site-specific systems—coordinating with vendors and building management as needed - Lead onsite new hire onboarding (device setup, account access readiness, office setup), ensuring a consistent Ramp experience from day one - Run employee lifecycle workflows (Joiner/Mover/Leaver) in partnership with People and Security, including secure offboarding and device returns - Manage hardware inventory and device lifecycle from procurement and staging through deployment, repair, recovery, and secure retirement - Create and maintain clear documentation for IT processes and employee-facing resources; turn repeat issues into playbooks and self-service guidance - Identify and deliver automation opportunities to reduce repetitive work and improve speed/quality of support (including AI-powered tools where appropriate) - Partner cross-functionally with Security, People, Workplace/Facilities, and vendors to improve the employee experience and execute local IT projects What You Need - 3+ years of hands-on IT support or IT operations experience in a modern, fast-paced environment - Strong troubleshooting across macOS and Windows devices (hardware, OS, peripherals, common productivity tools) - Deep familiarity with tools like Google Workspace, Slack, Okta, Notion, and MDM solutions (Jamf preferred) - Solid understanding of identity and access management concepts (provisioning, least privilege, SSO, SAML) - Strong prioritization, follow-through, and clear communication - A self-starter mindset with strong attention to detail and the ability to navigate ambiguity independently - Ability to work onsite in San Francisco, 5 days/week Nice-to-Haves - Experience in a high-growth or distributed startup environment - Familiarity with basic scripting or automation tooling; familiarity with IT automation/agent tools - Okta Certified Professional or other relevant certifications - Experience supporting Zoom Rooms/conference room AV and large meeting setups BENEFITS (FOR U.S.-BASED FULL-TIME EMPLOYEES) - 100% medical, dental & vision insurance coverage for you - Partially covered for your dependents - One Medical annual membership - 401k (including employer match on contributions made while employed by Ramp) - Flexible PTO - Fertility HRA (up to $10,000 per year) - Parental Leave - Unlimited AI token usage - Pet insurance - Centralized home-office equipment ordering for all employees - Health and Wellness stipend - In-office perks: lunch, snacks, drinks, and more - Budget for intra-office travel - Relocation support to NYC or SF (as needed) REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice