IT Specialist

AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES. We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List https://www.enterprisetech30.com/. We're hiring our first dedicated IT team member. You'll own the systems, tools, and infrastructure that keep our team productive and secure as we scale - building IT processes from the ground up while handling day-to-day operations. WHAT YOU'LL DO - Device management: Procurement, configuration, deployment, and offboarding of company laptops; MDM administration - Identity & access: Own onboarding/offboarding workflows, SSO administration, and onboard an IDP - SaaS administration: Manage and troubleshoot business tools; handle vendor relationships, renewals, and billing issues - Office infrastructure: WiFi, visitor check-in, A/V, security cameras - IT support: First point of contact for employee IT issues; document processes and maintain asset inventory - General operations: Support broader office and operational needs as they arise—this role will flex beyond pure IT as the company scales WHAT WE'RE LOOKING FOR - 3+ years in IT operations or systems administration - Experience with MDM platforms, identity providers, and SaaS administration - Strong troubleshooting skills; comfortable with ambiguity - Can work independently and build processes without established playbooks - Clear communicator with non-technical teammates NICE TO HAVE - Compliance experience (SOC 2, HIPAA, or similar frameworks) - Startup or high-growth company experience WHY JOIN US? - First IT hire - shape how we operate as we scale - High ownership with direct impact on every team - Competitive compensation and benefits OUR PERKS 🏥 Fully covered medical, dental, and vision insurance for employees 🏦 401(k) retirement plan 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend MORE ABOUT PYLON Funding: Series B led by a16z and BCV ($51M total raised) Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas Team: Currently 90 and growing!