IT Support Specialist

About Arize AI is rapidly transforming the world. As generative AI reshapes industries, teams need powerful ways to monitor, troubleshoot, and optimize their AI systems. That’s where we come in. Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. From first prototype to production scale, Arize AX unifies build, test, and run in a single workspace—so teams can ship faster with confidence. We’re a Series C company backed by top-tier investors, with over $135M in funding and a rapidly growing customer base of 150+ leading enterprises and Fortune 500 companies. Customers like Booking.com, Uber, Siemens, and PepsiCo leverage Arize to deliver AI that works. The Opportunity We are seeking a proactive and detail-oriented IT Support Specialist to join our fully remote team. You will be the first line of defense in maintaining a seamless IT experience across the organization, managing Mac-only endpoints, cloud-based systems, and compliance workflows. This role is critical in ensuring our infrastructure remains secure, compliant, and optimized for productivity. While we are a fully remote company, we’re a collaborative team that thrives on in-person connection! You’ll need to be based in the San Francisco Bay Area to join us in the office on an as-needed basis and for team events. What You'll Do: 🔧Technical Support & Systems Management Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively. Manage and support user accounts, access provisioning, and integrations across: - Google Workspaces (SSO-enabled) - Office 365 - Zoom - Atlassian tools (Jira, Confluence, etc.) - GitHub Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender. Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues. Maintain and document standard operating procedures for IT systems and user support. 🔐 Security & Compliance Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance. Assist in responding to security questionnaires from prospects and partners as part of the sales process. Monitor system logs and alerts to detect and remediate potential threats. Ensure compliance with identity and access management protocols across all integrated platforms. 📊 Process Improvement & Automation Assist in tracking and reporting IT and security metrics for internal review and audits. Identify opportunities for automating manual tasks and improving operational efficiency. Help manage asset inventory, software licenses, and endpoint lifecycle tracking. 🤝 Collaboration & Communication Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives. Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security. Contribute to internal documentation and user training materials. What We're Looking For 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment. Hands-on experience with: - Google Workspaces admin console & SSO - Office 365 suite - Zoom admin controls - Atlassian (Jira, Confluence) - GitHub (user access, integrations, permissions) - Kandji or similar MDM solutions - Bitdefender or similar endpoint protection tools - Scripting or programing language Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS. Experience assisting with or completing security questionnaires for sales enablement. Strong understanding of identity and access management principles. Excellent written and verbal communication skills. Self-starter comfortable working independently in a remote environment. The estimated annual salary for this role is between $90,000 to $125,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job related factors that may include: transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support. While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person. For all other employees, there is a WFH monthly stipend to pay for co-working spaces. More About Arize Arize’s mission is to make the world’s AI work—and work for people. Our founders came together through a shared frustration: while investments in AI are growing rapidly across every industry, organizations face a critical challenge—understanding whether AI is performing and how to improve it at scale. Learn more about what we're doing here: https://techcrunch.com/2025/02/20/arize-ai-hopes-it-has-first-mover-advantage-in-ai-observability/ https://arize.com/blog/arize-ai-raises-70m-series-c-to-build-the-gold-standard-for-ai-evaluation-observability/ Diversity & Inclusion @ Arize Our company's mission is to make AI work and make AI work for the people, we hope to make an impact in bias industry-wide and that's a big motivator for people who work here. We actively hope that individuals contribute to a good culture Regularly have chats with industry experts, researchers, and ethicists across the ecosystem to advance the use of responsible AI Culturally conscious events such as LGBTQ trivia during pride month We have an active Lady Arizers subgroup