Jira Administrator (Migration/Scripting/Integration)

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Jira Administrator to join our Engineering team on a hybrid basis in Bangalore. In this role, you will build and support the Jira Data Center platform that our engineering, IT, and business organizations run on—writing custom apps and integrations, keeping the platform healthy at scale, and helping drive our migration to Atlassian Cloud. This position is ideal for someone early in their career who wants to own real systems: you will start with well-scoped engineering tasks and rapidly grow into designing solutions end-to-end for the teams you support. What You'll Do (Key Responsibilities) Develop & Maintain Core Extensions: Build, test, and maintain custom Jira Data Center apps, plugins, and scripted extensions using Java, Groovy, and the Atlassian SDK Integrate Ecosystem Tools: Build and maintain seamless integrations between Jira and surrounding systems including Confluence, ServiceNow, Slack, CI/CD pipelines, and SSO using REST APIs and webhooks Partner with Stakeholders: Collaborate directly with business and engineering partners to translate raw requirements into robust Jira solutions, including custom workflows, schemes, permissions, automation rules, and reporting Drive Platform Migration: Contribute to our Jira Data Center to Cloud migration through app compatibility assessments, data mapping, migration tooling, dry runs, and post-migration validation Maintain Platform Operations: Support ongoing operations alongside the team, including platform upgrades, patching, performance tuning, and troubleshooting production issues across our AWS infrastructure Who You Are (Success Profile) You Think at Scale: You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and architectures that are not just effective today, but are built to last and support a high-growth organization You are Driven by Innovation: You possess a deep curiosity for how things work and are energized by solving complex technical hurdles. You believe in the power of technology to accelerate transformation and consistently hunt for more secure, scalable methods You are a Problem-Solver: You actively seek out engineering challenges because you are energized by finding solutions, knowing that solving the hardest problems delivers the biggest business and customer impact You are Data-Driven: You lean on data and analytics to uncover engineering truths, measure what matters, and guide informed architectural decisions—replacing "I think" with "I know." You are a Learner: You have a true growth mindset and never stop developing your technical or leadership skills. You actively seek and implement feedback to become an exceptional collaborator and teammate What We're Looking For (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain Experience Level: 2 to 3 years of experience in Jira Administration Core Technical Skills: Working proficiency in Java (or a comparable object-oriented language), solid SQL skills, and comfort with a scripting language such as Groovy, Python, or Bash API & Tooling Familiarity: Experience consuming and building REST APIs, along with familiarity with Git-based version control and standard build tooling Workflow Platform Exposure: Hands-on exposure to Jira, Confluence, or a comparable enterprise workflow platform as a developer, administrator, or power user Ambiguity to Execution: Ability to break down ambiguous stakeholder requests into concrete engineering tasks and ask targeted questions when requirements are thin What Will Make You Stand Out (Preferred Qualifications) Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency Hands-on experience developing Atlassian apps using the Atlassian SDK, ScriptRunner, or Forge/Connect Exposure to platform migrations or major version upgrades (especially Data Center to Cloud), alongside familiarity with AWS services (EC2, RDS, S3, IAM), Infrastructure-as-Code, or CI/CD tooling Practical understanding of application performance tuning, database indexing, and troubleshooting under enterprise load #LI-SK3 #LI-HYBRID At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.