Lead Consultant / Engineer - Zuora Billings and Revenue

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Lead Consultant / Engineer - Zuora Billings and Revenue About the job This position is needed to join our Enterprise Application Development and Operations team as lead application Engineer. As a lead application engineer, this role is expected to architect, design, develop, configure, test and support the Zuora applications involving Billing, AR and Revenue systems that support all the key business processes involving Finance, quote, Billing, AR, Revenue, & Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic. Lastly you work well under pressure to meet ongoing and overlapping deadlines within short time constraints. This role is expected to be an SME in Zuora Subscriptions, Billing, AR, Zuora Revenue, product and pricing config, and Cash application processes integrated with multiple upstream usage systems and downstream systems. Able to understand and manage Twilio’s entire Q2C landscape in partnership with the Global Accounting and billing teams to drive system integration, reporting, automations and innovation. You will gather requirements, plan, architect, design, configure, develop and test the billing, cash and revenue processes in Zuora. You need to have an end- end understanding of Twilio’s multiple billings platforms and build scalable systems for Acquisitions, Work on enhancements and key compliance related projects. Responsibilities In this role, you’ll: Architecture & Platform Ownership Own the functional architecture for Zuora Revenue within the Q2C ecosystem, ensuring seamless integration with Zuora Billing, Oracle ERP (AR/GL), CPQ, and reporting platforms. Design compliant revenue recognition solutions supporting subscriptions, usage, multi-element arrangements, SSP allocations, contract modifications, and bundled offerings. Serve as the functional authority on ASC 606, ensuring alignment with accounting policies, SOX controls, audit requirements, and internal governance standards. Delivery & Functional Execution Lead revenue design workshops with Accounting, Controllership, FP&A, and auditors to define end-to-end accounting scenarios and system configurations. Translate complex contractual and pricing constructs into scalable Zuora Revenue configurations, including allocations, re-allocations, variable consideration, and contract assets/liabilities. Drive system implementations, conversions, and acquisitions onboarding while ensuring continuity of reporting, historical data integrity, and audit traceability. Influence executive-level decisions through structured analysis, clear articulation of accounting impacts, and confident navigation of ambiguity. Integrations, Controls & Automation Govern upstream and downstream revenue data flows across Billing, CPQ, ERP, and data platforms to ensure accurate contract ingestion and accounting events. Implement strong reconciliation frameworks across Billing → Revenue → ERP GL to ensure financial integrity and audit readiness. Champion automation of revenue schedules, journal postings, re-allocations, and reporting to reduce manual intervention and operational risk. Financial Close & Reporting Partner with Accounting to support month-end and quarter-end close, revenue analytics, deferred revenue rollforwards, and disclosure reporting. Enable scalable reporting for waterfalls, backlog, contract balances, and revenue KPIs. Ensure system configurations support compliant revenue recognition and timely financial reporting. Leadership & Stakeholder Management Act as a trusted advisor to Finance, Accounting, IT, and Business leaders on revenue systems strategy and compliance. Lead cross-functional revenue initiatives across teams and vendors while balancing strategic priorities with operational stability. Mentor and strengthen internal revenue system capability, reducing reliance on external partners. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Strong knowledge of Customer master data management, Product and pricing configuration and integrations with multiple external systems for creating the data in Zuora billing and Revenue. Strong knowledge of Zuora subscriptions, billing, product and pricing management, Zuora revenue (ASC 606). Must have knowledge on integrations around Zuora with Salesforce, Oracle ERP, Banks, Payment Gateways, and Avalara tax. Good understanding of the Zuora platform, objects, Custom events and Zuora workflows. Knowledge on developing and executing system conversion and implementations. Good understanding of Customer aging, AR to GL reconciliation and month end processes Should have a good knowledge of change management, Agile methodologies. B.Tech or an MBA graduate. Desired: Zuora Billing Solution Architect Zuora Revenue Solution Architect Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :$155,520.00 - $194,400.00 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00 Based in the San Francisco Bay area, California: $182,960.00 - $228,700.00. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until 30th March, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.