Lead, Global HR Operations (MEA region)

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. About the Role As Lead, Global HR Operations (MEA region) in our team, you will play a critical role in ensuring a smooth and efficient transition for both our clients and their employees. You will be responsible for managing the onboarding and offboarding processes, ensuring compliance with regulations, and providing exceptional support to all stakeholders. What you’ll do Maintain and track SLAs for MEA region (Onboarding, offboarding & Tickets) Streamline workflows for better collaboration between HR Ops, Payroll & CEM Team Act as the point of escalation for MEA region Build strong relationships with local vendors for smooth client delivery 1. Onboarding: Ensure all necessary paperwork, documents, and systems access are prepared compliantly for new hires Manages visa cases end-to-end: document collection, tracking applications, coordinating with partners, renewal reminders, employee updates. Conduct orientation sessions to introduce new employees to company policies, culture, and procedures Provide ongoing support and guidance to new hires, addressing any questions or concerns 2. Offboarding: Act as the subject matter expertise to advise on the offboarding laws and regulations to ensure compliance Coordinate with the payroll department and local vendors to ensure accurate final pay to the exit employees and timely deregistration Manage the offboarding process for departing employees Collect and process all necessary exit documentation and return company assets Coordinate with IT and other departments to ensure a smooth departure process 3. Compliance and Documentation: Maintain accurate and up-to-date records of employee onboarding and offboarding activities Ensure compliance with company policies, legal requirements, and industry standards Keep abreast of changes in employment laws and regulations related to onboarding and offboarding 4. Candidate Experience: Act as a point of contact for candidates during their onboarding and offboarding processes Continuously seek feedback to enhance the candidate’s experience and make improvements as needed Provide exceptional customer service to candidates, addressing their needs promptly and professionally Who you are: 3-6 years of experience as an HR Onboarding Specialist, HR Ops, or in a relevant HR field Proven experience in onboarding and offboarding processes, preferably in staffing or HR . Hands-on experience/knowledge of policy administration, compensation & payroll is a must. Experience/ knowledge of immigration feasibility, permit classification, country rules (specific to MEA region), partner governance, escalation handling, HR advisory to clients would be a plus. Experience of using any known HRMS platform thoroughly Excellent verbal and written communication skills Excellent organizational skills and attention to detail Bachelor's degree/ MBA in Human Resources Management or similar field Demonstrated ability to perform in an entrepreneurial setting, working independently across multiple groups, and thriving in a high-pressure and rapidly growing environment Note: This role will be part of Payoneer WFM business unit. #LI-PG1 The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.