Lead Solutions Consultant, Retail

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT WE'RE LOOKING FOR Braze is looking to hire a Lead / Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business. Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. In this role, you will lead complex evaluations end-to-end, serve as a technical leader within the Retail segment, and support the growth of the Solutions Consulting team through mentorship and high-quality execution. This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes. This role requires travel, up to 50% at peak times, and is based in our San Francisco office. WHAT WE'RE LOOKING FOR Braze is looking to hire a Lead / Senior Lead Solutions Consultant for our Retail segment, supporting our Americas book of business. Solutions Consultants are trusted advisors to prospective customers during the sales process, bringing product expertise, strategic vision, and best practices to each engagement. In this role, you will lead complex evaluations end-to-end, serve as a technical leader within the Retail segment, and support the growth of the Solutions Consulting team through mentorship and high-quality execution. This role is ideal for someone who is comfortable owning deal strategy and technical validation in sophisticated sales cycles, and who enjoys partnering closely with Sales, Product, Security, and Marketing to deliver strong customer outcomes. This role requires travel, up to 50% at peak times, and is based in our Chicago office. WHAT YOU CAN EXPECT Lead complex pre-sales opportunities Own the technical sales motion for a set of Retail accounts, from discovery through clos Run structured discovery to uncover customer goals, constraints, and success criteria, then map them to a clear Braze solution Deliver product demonstrations, workshops, and technical deep dives tailored to both business and technical audiences Design and support technical validations and POVs that build customer confidence in Braze capabilities Partner deeply across teams to drive outcomes Collaborate with Account Executives and segment leadership on account strategy, deal planning, and mutual action plans Partner with Security, Legal, Product, and Services teams to address risk, implementation considerations, and customer-specific requirements Help ensure clean handoffs to post-sales teams by aligning on solution scope, expectations, and success criteria early Grow team capability through mentorship and best practices Mentor Solutions Consultants through deal support, feedback on discovery and demos, and sharing best practices Contribute to reusable assets such as demo stories, discovery guides, objection handling, and technical positioning for Retail use cases Raise the bar on quality, consistency, and customer-facing polish across the team Stay current and help customers adopt modern approaches Stay on top of new Braze capabilities, including BrazeAI features such as AI Decisioning Studio, AI Content Optimizer, AI Agents, and more Help customers understand how to adopt new capabilities in a practical way, grounded in their data, channels, and operating model WHO YOU ARE Strong written and verbal communicator with the ability to present confidently to both technical and business stakeholders Comfortable leading complex sales cycles and navigating ambiguity with structure and good judgment Collaborative teammate who is known for follow-through and partnership with Sales and cross-functional teams Experience selling into enterprise accounts with sophisticated evaluation processes, ideally within or adjacent to regulated industries Domain knowledge in two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, Data and Architecture, Security and Compliance, or Programming (including HTML) Interested in mentoring others and helping improve how the team sells and delivers value For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $115,100 - $142,870/year, with an expected On Target Earnings (OTE) between $164,400 - $204,100/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.