Lead Technical Solutions Manager

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. Reddit is at a crucial point in our journey, and we are looking for a Lead Technical Solutions Manager based in Australia to drive the success of Reddit Ads across the APAC market. This role bridges two critical pillars within our organization: Core Ads Technical Support and Advanced Signals Implementation. Sitting at the intersection of Sales, Product, and Engineering, you will serve as the premier regional subject matter expert (SME). You will handle deep diagnostic investigations to unblock business-critical revenue , while simultaneously driving white-glove, strategic conversions onboarding (CAPI and Pixel) for top-tier regional advertisers. As a Lead Technical Solutions Manager, you are expected to deliver system-level impact, translating field realities into product roadmap improvements and automated internal tools. Please note that this role is required to work in office 1-2 days per week. What You’ll Do: Technical Troubleshooting: Execute advanced diagnostic procedures to resolve complex, ambiguous campaign delivery, tracking discrepancies, and auction performance blockers across Reddit’s ad platform. Partner with Ads Engineering to drive resolutions within specified SLAs. Signals & CAPI Onboarding: Lead end-to-end technical discovery and migration calls with priority APAC advertisers. Assess their technical stacks, configure event mapping, and guide them through seamless Conversions API (CAPI) and pixel integrations. Quality Assurance & Debugging: Perform meticulous QA and payload validation to ensure accurate, deduplicated, and high-quality event data flows between client databases and Reddit's platform. Cross-Functional Strategy & Roadmap Influence: Aggregate regional ticket trends and advertiser friction points. Package technical findings into concise business narratives to influence Product and Engineering roadmaps, steering product readiness for localized tentpole moments. Scalability & Tooling Strategy: Identify operational inefficiencies and architect automated troubleshooting tools, internal runbooks, or dashboards (e.g., via Hex, Looker, SQL) to reduce white-glove dependencies and drive systemic queue reduction. On-Call Support: Participate in a high-level senior rotation schedule to provide support for critical, revenue-blocking platform issues. Required Qualifications: Experience: 8+ years of total experience in ad tech, solutions engineering, sales engineering, or a highly consultative technical client-facing capacity. Signal Expertise: Hands-on experience with server-to-server integrations, Conversions API (CAPI), web pixels, partner integrations, data mapping, and web privacy structures. Analytical Rigor: Highly adept at data analysis, handling network debugging tools (e.g., Charles Proxy, Sentry, LogRocket), and writing robust database queries (SQL). Web Technologies: Strong fundamental understanding of web architecture and standard digital protocols, including JavaScript, HTML, CSS, and XML concepts. Industry Knowledge: Deep fluency in the digital advertising ecosystem, including ad serving pipelines, attribution modeling (VTC/CTC), auctions/bidding dynamics, and third-party measurement (MMPs). Communication Mastery: Exceptional verbal and written communication skills with a proven track record of translating complex technical bugs into clear, revenue-justified stories for cross-functional leads and C-suite client executives. Education: BA/BS degree in Computer Science, Data Analytics, a related technical field, or equivalent practical experience. Benefits: Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Private Health Insurance with Extras Superannuation Flexible Vacation & Paid Volunteer Time Off Generous Paid Parental Leave #LI-Hybrid In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.