Managed Services Representative I

About Us:   Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:  Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact This role is responsible for managing customer relationships throughout the delivery of Premium Services engagements, serving as a primary client liaison and helping ensure customer satisfaction. The Premium Services Administrator works closely with customers to plan annual security training and assessment programs, develop implementation and communication strategies, launch training assignments and assessment campaigns, and provide ongoing support. The role also includes managing customer accounts, maintaining accurate records within the CRM system, and resolving or escalating technical issues as appropriate. Key Responsibilities Work with customers to plan annual Security Training and Assessment programs. Develop implementation and communication strategies. Create and launch training assignments, assessment campaigns, and status reports. Resolve low-level technical issues related to ZenGuide Security software. Follow approved escalation processes for software-related concerns. Manage a portfolio of Premium Services customer accounts. Maintain current customer status information within the CRM system. Provide detailed documentation of customer interactions and planning sessions. Serve as the primary customer liaison throughout the delivery of Premium Services engagements. Maintain customer communication and support overall client satisfaction. Work with delivery teams to support execution of contracted services. Qualifications Required Qualifications Bachelor's degree or an equivalent combination of education and work experience. Excellent written and verbal communication skills with a solid understanding of SaaS. Strong interpersonal and customer management skills. Demonstrated ability to develop technical skills; experience with HTML, Salesforce, Splunk, Microsoft Excel, and Smartsheet is a plus. Excellent time management skills. Ability to learn quickly, ask questions, solve problems, and work independently. High energy, confidence, and an enthusiastic attitude. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities   Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.   How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 77,500.00 - 113,630.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 61,200.00 - 89,760.00 USD All other cities and states excluding those listed above: Base Pay Range: 56,100.00 - 82,280.00 USD