Manager, Customer Delivery

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We’re hiring a Manager, Delivery Services to lead and evolve our implementation and advisory function across EMEA. This role is responsible for driving operational excellence, innovation, and AI-led transformation across our Delivery Services organisation, ensuring customers realise value quickly and at scale. You will lead a team of Customer Onboarding Managers (COMs) and Resident Solution Architects (RSAs), owning the end-to-end delivery motion across scoping, execution and customer outcomes. Sitting at the intersection of technical delivery, commercial impact and strategic transformation, you will play a critical role in how Services are delivered, scaled, and sold. This is not just a role for someone to run the function; we are looking for a leader who will mature how we execute and closely support the team. You will bring rigour, introduce new ways of working and seek to embed AI both into how we operate and how we deliver for our customers. This is a full-time position based remotely out of Ireland or the UK, with preference for Dublin or London. What You’ll Do Drive Operational Rigour and Delivery Excellence Own end-to-end accountability for Delivery Services, including scoping accuracy, delivery-to-scope, and delivery-to-budget Improve time-to-value (TTV) and reduce time-to-launch (TTL) across all customer engagements Drive utilisation and resource efficiency across the team Get into the details where needed: proactively managing risks, removing blockers and acting as a point of escalation from a Services perspective for customers and internal stakeholders alike Establish and enforce best-in-class delivery processes, tooling and governance Lead Innovation and Function Evolution Own the continuous evolution of the Delivery Services function, ensuring it keeps pace with customer needs, company growth and market expectations Maintain a clear, honest view of where the function is strong and where it needs to improve and take action accordingly Set the direction for how Delivery Services should operate at-scale and ensure that direction is reflected in how the team actually works day-to-day Drive meaningful, lasting improvements to how we deliver services: not just ideas, but changes that stick and raise the bar Make AI Core to How We Operate and Deliver Define how AI should be used across Delivery Services, both internally and in customer engagements Ensure AI is used to meaningfully improve efficiency, consistency and quality of delivery Set expectations for the team on where and how AI should be applied and hold a high bar for adoption Bring a clear, practical point of view on how AI reshapes professional services at Fivetran Lead, Motivate, and Elevate the Team Build a high-performing team culture with good vibes Coach and develop team members through regular 1:1s and structured career development plans Set clear expectations around performance, accountability and attention to detail Create an environment where the team can do their best work and enjoy doing it Bring Technical and Industry Credibility Act as a point of escalation for complex technical or delivery challenges Provide guidance on architecture, implementation strategy and best practices Partner effectively with technical stakeholders internally and externally Stay close to industry trends and bring informed perspectives into how we evolve our services What We’re Looking For Proven experience leading onboarding, solution architect and/or professional services teams with strong control over scope, timelines and commercial outcomes for customers A track record of improving how a function operates: not just running it, but making it measurably better Strong commercial instinct, with the ability to work closely with Sales to shape deals and position Services as a value driver, not a blocker Clear interest and capability in applying AI to improve internal efficiency and customer delivery in practical ways Ability to operate at both a strategic and on-the-ground level, getting into the detail where needed Strong technical credibility in data, SaaS or cloud environments, with the ability to engage and unblock technical stakeholders A leadership style that drives high standards and accountability whilst maintaining good vibes Experience working cross-functionally with senior counterparts in Sales, Product, Engineering and Alliances (amongst others) A builder/operator mindset: someone who takes ownership and wants to continuously deliver improvement for the team and the company #LI-LA1 #LI-REMOTE Perks and Benefits 100% employer-paid medical insurance* Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. *May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes. Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.