Manager, Device Testing and Automation

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As the Manager of Device Testing and Automation, you will be the guardian of hardware quality at Toast. Your mission is two-fold: maintaining the flawless execution of our current hardware and device software validation processes while leading the team through a strategic transformation toward automation. You will ensure our POS devices, printers, peripherals, and networking hardware are "restaurant-proof" today, while building the high-efficiency testing environment of tomorrow A day in the life (Responsibilities) Ensure Operational Continuity: Lead the day-to-day validation of device software, including the OS and hardware aspects for Toast POS devices and peripherals (printers, scanners, scales), ensuring current release cycles remain on track and meet our high quality bar. Lead the Automation Journey: In parallel with existing operations, architect and execute a multi-phase transition from functional validation to a sophisticated, automation-first strategy to decrease test cycle times. Manage & Mentor: Lead a diverse team of SDETs and QA Engineers, providing the steady leadership needed to maintain current standards while upskilling the team for an automated future. Process Modernization: Systematically convert existing functional test cases into automated scripts, enabling the Device Engineering team to release faster without sacrificing reliability. Cross-Team Collaboration: Partner with Product and Engineering to validate the entire device stack, ensuring seamless integration between device software, Android-based OS, and physical peripherals. What you'll need to thrive (Requirements) Proven Leadership: 5+ years of experience managing QA teams with a dedicated focus on device-specific testing and automation within the hardware or embedded systems space. SDLC Expertise: A strong understanding of the Software Development Life Cycle (SDLC) and the ability to define appropriate validation strategies at key phases of the process. Strategic Risk Management: Sound judgment in defining quality gates and optimizing test coverage. You can strike a balance between maintaining a high quality bar and driving release efficiency by tailoring test execution to the scope and impact of specific changes. Android Device Testing: Experience testing Android-based hardware, including familiarity with ADB-based operations. Automation Toolset: Familiarity with overseeing or implementing automation using Robot Framework, UIAutomator, Python, or equivalent technologies. Change Management: Proven ability to lead a team through a technical "journey"— transitioning from traditional hardware validation to automation-heavy workflows without disrupting ongoing operations. Hardware Proficiency: Familiarity with the unique challenges of testing physical hardware, such POS terminals, networking equipment, printers and peripherals AI Proficiency: A good understanding on how to leverage AI Tools to increase test efficiency Bonus Ingredients Lab Infrastructure: Experience building or scaling physical automation test labs for hardware validation. Vendor Partnership: Experience collaborating with 3rd party vendors to integrate and adopt emerging test frameworks or specialized hardware tooling. Android OS: A good understanding of AOSP (Android Open Source Project) AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $127,000—$203,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.