Manager, Enterprise Intercompany Agreements and Services - Assurance and Monitoring

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Enterprise Intercompany Agreements and Services - Assurance and Monitoring Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. We support a wide range of digital payments choices, making transactions secure, seamless, and efficient across more than 200 countries and territories. Overview The Enterprise Intercompany Agreements & Service Governance (EISG) team is responsible for establishing and operating a global framework that governs how services are delivered across Mastercard’s legal entities. This includes defining standards, ensuring accountability through intercompany agreements (ICAs), and providing consistent, audit-ready evidence of performance, risk management, and regulatory compliance. EISG enables a “govern once, apply many” model—translating regulatory expectations into standardized, reusable governance, monitoring, and assurance practices across the enterprise. Within this, the Assurance & Monitoring capability validates compliance, service performance, and control effectiveness across intercompany services to support regulatory defensibility and continuous improvement. The Manager focuses on executing assurance activities at scale as part of a structured, enterprise-wide program. The Manager will own specific assessments or components of the assurance lifecycle, working with stakeholders to deliver high-quality outputs while contributing to the consistency and scalability of the overall assurance model. Role Assurance & Monitoring Execution • Execute maturity assessments using the EISG methodology, evaluating governance, ICA and service lifecycle controls, service performance, and regulatory requirements • Perform structured, risk-based evaluations of intercompany services through walkthroughs, evidence reviews, and validation activities, synthesizing results into clear and supportable conclusions • Support the development of maturity ratings supported by high-quality evidence, contributing to actionable insights and practical improvement opportunities • Prepare clear, concise reporting outputs, including draft scorecards, observations, and supporting materials for executive-level reporting • Contribute to consistency and repeatability of execution, applying standard methodologies, templates, and evidence requirements across assessments • Build knowledge of the EISG framework and business operating environment through hands-on execution and stakeholder engagement, supporting the development of insights that inform improvement actions • Contribute to stakeholder discussions and remediation efforts, progressively developing subject matter expertise and credibility AI-Enablement • Apply AI, automation, and self service tooling to support EISG assurance activities (e.g., document analysis, workflow support, summarization), improving efficiency and reducing manual effort • Leverage AI tools to enhance evidence review, data synthesis, and reporting preparation All About You Leadership & Ownership • Ability to own and deliver discrete workstreams or assessments, with accountability for quality and timeliness • Demonstrated ability to manage multiple priorities and stakeholders effectively • Developing ability to influence stakeholders through clear communication and structured analysis Experience & Functional Expertise • Experience in assurance, audit, risk, controls, or regulatory compliance • Experience contributing to assessments or control evaluations across business or functional areas • Understanding of governance frameworks, service models, and control environments • Ability to translate requirements into structured analysis and outputs • Ability to produce clear, well-structured, and defensible documentation • Familiarity with LLM-based applications (e.g., copilots, document summarization, retrieval-augmented tools) • Leverages AI tools to enhance team productivity, insight generation, and business outcomes; models effective and responsible AI usage. • Applies strong judgment in reviewing, validating, and refining AI generated outputs, especially for high risk or executive facing work. Ways of Working • Structured, detail-oriented, and analytical • Demonstrates professional skepticism with practical judgment • Strong written and verbal communication skills • Collaborative and proactive, with a focus on delivering high-quality outputs • Comfortable working in a fast-evolving, globally distributed environment Why This Role Matters This role supports the delivery of a scalable, efficient, and regulator-ready assurance capability across Mastercard’s global operating model. By executing high-quality assessments and contributing to continuous improvement, the Manager helps ensure the organization can demonstrate strong governance with consistency and efficiency. Salary Range: Toronto, ON $109,000-146,000 Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.