Manager, IT Delivery

Responsibilities: Lead and manage multiple delivery teams responsible for an enterprise appointment scheduling product across client and internal platforms Supervise, coach, and develop a team of approximately 6–7 direct reports, including full-time, contractor, and offshore resources Oversee end-to-end software delivery, ensuring alignment with business priorities, timelines, and quality standards Drive resolution of production defects, incidents, and major outages, including root cause analysis and prevention strategies Partner with business stakeholders to understand product usage, define enhancements, and align delivery with strategic direction Ensure adherence to established development processes, engineering best practices, and information security standards Leverage strong technical expertise (e.g., cloud platforms, APIs, batch processing) to guide decision-making and support the team Monitor and report on service delivery metrics, availability, and overall system performance Identify and implement continuous improvement opportunities across delivery processes and team operations Collaborate cross-functionally with engineering, product, and IT teams to enhance system reliability, scalability, and user experience Education & Experience: Undergraduate degree or equivalent combination of training and experience; graduate degree preferred Minimum of 8 years of relevant technology experience, including at least 5 years in delivery or project leadership roles Experience leading agile teams delivering enterprise-level software products Strong technical background with experience in modern architectures, cloud technologies (e.g., AWS), or distributed systems Proven ability to manage production systems, including incident response and operational support Demonstrated success in leading and developing diverse, high-performing teams Ability to effectively partner with business stakeholders and translate technical concepts into business value Strong problem-solving, communication, and organizational skills Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.