Manager, Partner Operations & Business Systems (Salesforce)

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a Manager, Partner Operations & Business Systems to join our IT/Business Apps team. This is a remote role within the US, reporting to the Director, CRM & PRM Applications. You will own and evolve Zscaler’s GTM partner systems and processes, including Salesforce, Salesforce PRM, Unifyr, Crossbeam, and related platforms. Sitting at the intersection of partner strategy, process design, and technology execution, you will partner closely with Channel Sales, Sales Operations, Partner Marketing, and Enablement to improve partner-facing and internal processes, drive adoption, and deliver measurable outcomes across key channel motions. The ideal candidate is a strategic thinker with a continuous improvement mindset and experience translating complex business needs into scalable, high-impact system capabilities. What you’ll do (Role Expectations) Serve as a process and systems leader with deep ownership of how partner strategy is operationalized across tools, workflows, and data models Propose and lead initiatives to implement new processes and optimize existing technologies and methodologies that enhance GTM experience and simplification Partner with cross-functional stakeholders to understand business needs, translate them into technical solutions, and handle intakes and troubleshooting in a timely manner Lead the end-to-end implementation, evolution, and optimization of Salesforce PRM, ensuring it supports current and future partner motions in collaboration with onshore and offshore teams Build and lead a high-performing team focused on professional development, collaboration, and driving innovation in the partner ecosystem Who You Are (Success Profile) You thrive in ambiguity, finding comfort in building the path as you walk it and seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You are a problem-solver who seeks out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are customer-obsessed, building deep empathy for both internal and external customers and anchoring your decisions in solving their real-world problems from start to finish. You operate with urgency, understanding that speed and quality are not mutually exclusive, and bringing a relentless focus on execution and a bias for action to deliver high-impact results quickly. You think at scale, connecting your day-to-day work to the larger company mission while building solutions, processes, and teams that are built to last and support a high-growth, global organization. What We’re Looking for (Minimum Qualifications) 7+ years in Partner Ops, Sales Ops, Business Systems, RevOps, or Process Excellence roles, with ownership of GTM workflows and systems 2+ years managing and developing a team (direct and/or matrix), ideally 2–5 members, including experience setting priorities, coaching, and performance management 5+ years of hands-on Salesforce experience, including complex automation and data model understanding Demonstrated ability to set a roadmap, manage a portfolio of enhancements, and measure outcomes such as adoption, cycle time, partner satisfaction, and pipeline impact Demonstrated success in using automation and analytics to enhance partner processes What Will Make You Stand Out (Preferred Qualifications) Experience with Crossbeam, Unifyr, or similar partner-related tools, and integrating them with Salesforce and PRM platforms Experience delivering AI-enabled workflows using Salesforce capabilities such as Einstein or Agentforce, or other AI tools Deep passion for innovation and driving continuous improvement #LI-Remote #LI-YC2 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $122,500—$175,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.