Manager, Physical Security & Life Safety

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE Want to work on building out security from the ground up at the leading edge of AI in healthcare globally? We're looking for an experienced and highly motivated Manager, Physical Security & Life Safety to join our team as one of the first members of the Abridge Security team. In this role, you'll be a key leader, driving key initiatives that shape our employee security culture, physical security and life safety . This position requires deep expertise in physical security, a proactive mindset for implementing safeguards, and excellent communication skills to influence security protocols across the organization. This is a growth opportunity to architect the way forward for physical security at Abridge. You will thrive here if you are passionate about building and securing facilities that effectively blend security requirements with the employee experience. WHAT YOU’LL DO - Owning physical security operations for our San Francisco Office, including access control, visitor management, surveillance systems (CCTV), alarm monitoring, and key management - Managing the contract security guard force, including staffing schedules, post orders, performance management, training standards, and ensuring consistent service delivery aligned with Abridge's standards and culture - Developing and maintaining the office's life safety program, including fire safety plans, emergency action plans, evacuation procedures, shelter-in-place protocols, and AED/first aid readiness - Leading incident response for all physical security and life safety events at the office, conducting investigations, writing after-action reports, and driving corrective actions - Conducting regular risk assessments and security audits of the facility, identifying vulnerabilities and recommending improvements to physical security posture, technology, and procedures - Collaborating with Facilities, IT, and People teams on office buildouts, access control integrations, new hire/offboarding security procedures, and workplace safety initiatives - Managing security technology systems including access control platforms, video management systems, intrusion detection, and intercoms—overseeing installation, maintenance, and upgrades - Creating and delivering security awareness training for employees, covering topics such as workplace safety, visitor protocols, emergency procedures, and threat awareness WHAT YOU’LL BRING - 5+ years of experience in physical security, corporate security, or related fields, with at least 2 years in a supervisory or site-lead capacity - Hands-on experience managing a contract security guard force, including staffing, scheduling, post orders, training, and performance accountability - Strong vendor and contractor management skills, with experience managing vendor relationships, negotiating contracts, and holding partners to consistent service standards - Experience developing or managing life safety programs, including fire and evacuation plans, emergency action plans, and conducting drills - Comfort leading incident response for physical security events in an urban environment, including de-escalation, documentation, and coordination with law enforcement when needed - Working knowledge of security technology systems such as access control (e.g., Verkada, Genetec, Brivo, Lenel), video management/CCTV, intrusion detection, and visitor management platforms - Familiarity with local and federal safety regulations including OSHA, fire codes, and building safety standards - Excellent communication and interpersonal skills, with the ability to work effectively across all levels of the organization—from front desk staff to executive leadership - Highly organized and self-directed, able to manage multiple priorities independently in a fast-paced, high-growth environment - Sound judgment and calm under pressure, with the ability to make critical decisions during security incidents or emergencies BONUS POINTS IF… - Professional certification such as CPP (Certified Protection Professional) or PSP (Physical Security Professional) - Experience working in a high-growth tech or healthcare company where the security program evolved alongside the business - Familiarity with workplace violence prevention programs and threat assessment methodologies - Background in emergency management (CPR/AED certification, CERT training, or equivalent) - Experience building or scaling a physical security program across multiple locations - Active participation in the Physical Security community and/or professional organizations THIS POSITION IS LOCATED IN OUR SAN FRANCISCO OFFICE, YOU MUST BE WILLING TO BE ONSITE 4-5 DAYS A WEEK. WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. HOW WE TAKE CARE OF ABRIDGERS: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! EQUAL OPPORTUNITY EMPLOYER Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.