New York Office Operations

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE This role is the anchor of ElevenLabs’ brand new office in New York City! In Q2 2026, ElevenLabs will open its new office in Soho - an incredible space for the company’s rapidly growing New York team, as well as a hub for the city’s AI and tech community. As New York Office Operations, you will manage day-to-day office operations, support numerous events, and more. This is a high trust, high autonomy, high growth role. It’s ideal for someone who thrives in fast-moving environments, enjoys building in-office team culture, anticipates needs before they surface, and brings order, judgment, and calm to complex situations. In this role, you will: - Own the operational excellence and day-to-day experience of the New York office. - Own the onboarding experience for new NYC hires, ensuring they have everything they need to be productive from day one. - Curate a world-class workplace experience that reflects ElevenLabs’ culture–everything from the office aesthetic and vibe to snack selection and thoughtful team rituals. - Troubleshoot, oversee, and support all administrative duties in the office and ensure that the office is operating smoothly. - Manage office supplies inventory and proactively place orders as necessary: serve as the primary point of contact for all workplace vendors, including catering, cleaning, and maintenance. - Develop office policies and procedures, and ensure they are implemented appropriately. - Lead end-to-end logistics for on-site events, including AI hackathons, hiring events as well as on-site team catering and internal celebrations. - Manage office access system, guest registration and security protocols to maintain a safe environment. - Identify opportunities for process and office management improvements. - Coordinate across internal teams and external stakeholders, including senior leaders and partners. - Build structure, processes, and systems that scale with a fast-growing AI company. Our ideal candidate is a proactive operator and trusted partner—detail-oriented, hard-working, and comfortable switching between strategic support and hands-on execution. REQUIREMENTS - Proven operational expertise in managing the day-to-day running of a high visibility office. Thrives in high pressure environments requiring solid judgement and quick decision making. - Experience acting as the primary point of contact for building management, coordinating with vendors, and overseeing office maintenance and supplies. - Ability to communicate effectively with a wide range of stakeholders, from senior executives and legal partners to vendors and office guests, ensuring a professional and welcoming environment. - A proactive and forward-thinking approach, with a proven ability to anticipate needs, identify inefficiencies, and implement new processes to improve workflow in a fast-paced environment. - Experience in fostering a positive and productive office environment, including planning and executing office-wide events, optimizing resource allocation for maximum impact, and negotiating with vendors to ensure high-quality service and cost-effectiveness. - Based in our New York office, you will be the on-site anchor for our team, ensuring a seamless and positive experience for all employees and visitors. Bonus: - Experience owning or scaling office operations in a high-growth technology company.