Onboarding Associate

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com. As an Onboarding Associate, you will be responsible for reviewing account openings, conducting due diligence checks, and providing advice to various business functions. Your main objective will be to ensure compliance with internal policies and AML/KYC requirements, while also identifying opportunities for onboarding process improvement to mitigate compliance risks. The role will support our APAC onboarding requirements and reports to the CEO/Director of Operations. Responsibilities Conduct client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines; Conduct periodic review based on KYC/KYB CDD guidelines, ensuring timely updates and escalations where required;; Provide high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, managing communications with customers throughout the entire onboarding process; Work closely with internal teams to ensure a cohesive approach to customer onboarding and account administration; Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements; Handle ad-hoc tasks assigned by the supervisor Requirements Minimum bachelor's degree holder Minimum of 1–3 years of experience in a relevant compliance, onboarding, due diligence role, preferably within the financial services or fintech sector Good understanding of the Monetary Authority of Singapore (MAS) PSN02 Guidelines, Notice and related laws, directives, regulations and compliance standards Familiarity with emerging virtual currency regulatory frameworks in other jurisdictions is a plus Strong analytical, communication and documentation skills Proficiency in both English and Mandarin, with the ability to review and assess documents in both languages Why Join BitGo? Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets. Here are some of the benefits of working at BitGo: Competitive base salary, bonus, and stock options Computer equipment to suit your needs Generous paid time off Great colleagues and inspiring startup environment