Onsite Coordinator - Ludvika

Function Enterprise Applications Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.    If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job description Onsite Coordinator (OSC) – IT Application Services (AMS) Role Overview The Onsite Coordinator (OSC) serves as the primary interface between business stakeholders (Application Managers) and the AMS delivery organization (SDM). This role is responsible for ensuring seamless request orchestration, SLA adherence, vendor coordination, and high-quality service delivery. OSC will directly reporting to SDM. The OSC acts as an operational anchor, enabling Application managers to focus on strategic priorities while maintaining visibility, control, and accountability across all service requests and deliveries. ________________________________________ Key Responsibilities 1. Request Orchestration •    Act as the Single Point of Contact (SPOC) for all service requests, enhancements, and delivery updates.  •    Ensure all incoming requests are logged, tracked, and managed through appropriate systems.  •    Maintain end-to-end visibility of the request pipeline.  2. SLA & Performance Management (At region level) •    Monitor adherence to SLAs, KPIs, and delivery timelines. •    Provide regular reporting and insights on performance metrics.  •    Proactively identify risks and delays, ensuring timely mitigation.  3. Vendor & Operational Management  •    Coordinate daily activities with AMS vendors and technical teams.  •    Manage operational communications, reducing ad-hoc interruptions for Application managers.  •    Ensure effective resource allocation in collaboration with offshore/AMS teams.  4. Issue & Escalation Management (At region level) •    Act as the first level of escalation for delivery issues, delays, and quality concerns.  •    Drive resolution by collaborating with relevant stakeholders.  •    Ensure accountability and closure of all escalations.  5. Stakeholder Coordination •    Facilitate structured communication between business and technical teams.  •    Lead regional delivery sync meetings and status reviews.  •    Ensure alignment on priorities, timelines, and deliverables.  6. Quality & Continuous Improvement •    Ensure “First-Time-Right” delivery standards are met.  •    Gather feedback from stakeholders and drive continuous improvement initiatives.  ________________________________________ Key Expectations / Ways of Working •    All requests and escalations must be routed through the OSC.  •    Collaborate with Application Managers to align priorities (What & When), while managing execution (How & Who).  •    Drive a strong feedback loop to enhance service quality and accountability.  About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.