Operations Manager, Auto Title Administration

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Auto Title Administration team supports the Auto business by helping ensure liens and titles are processed accurately, efficiently, and in alignment with operational and compliance requirements. The team plays an important role in protecting Upstart’s collateral position while delivering the quality and turnaround times needed to support a growing Auto business. As the Operations Manager you will lead a team of Title Administration Specialists responsible for lien perfection and title management. You’ll own team performance and operational execution while identifying opportunities to improve processes, quality, and scalability as the business grows. How you’ll make an impact Lead and develop a team of Title Administration Specialists, setting clear performance expectations and driving consistent execution across productivity, quality, and turnaround-time goals. Oversee lien perfection and title management operations, including aging and unresolved title exceptions, to support timely and accurate processing. Use operational data and performance trends to identify root causes, prioritize opportunities, and implement process improvements that increase efficiency, quality, and scalability. Strengthen operational controls and workflows to support consistent execution of state-specific, regulatory, and compliance requirements. Partner across Operations, Compliance, Product, Analytics, Workforce Management, and Training to resolve operational challenges and improve processes. Use Generative AI and other available tools responsibly to accelerate analysis, documentation, knowledge management, and problem-solving while applying appropriate human review and judgment. Minimum Qualifications Experience directly managing a frontline operations team in a metrics-driven environment, including responsibility for employee performance and development. Experience managing operational performance against measurable productivity, quality, or turnaround-time targets. Experience using operational data and performance metrics to identify issues and implement process improvements. Experience managing operational workflows subject to documented quality, compliance, or regulatory requirements. Experience leading operational process changes from identification through implementation and measurement. Preferred Qualifications Knowledge of auto title administration, lien perfection, title management, or related servicing operations. Experience working in financial services, lending, fintech, or Auto operations. Experience partnering with cross-functional teams such as Product, Analytics, Compliance, Training, or Workforce Management. Knowledge of quality management, learning and development, compliance oversight, or operational process optimization. Ability to use Generative AI tools to support operational analysis, process improvement, knowledge management, and team productivity while applying appropriate human judgment. Position location This role is available in the following locations: Columbus, OH (Easton office) Time zone requirements The team operates on the East coast time zone. In-Office requirements. You will be required to work from the Easton office 2 days per week. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-Associate At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). Columbus, OH - Anticipated Base Salary Range $79,000—$109,200 USD What you'll love At Upstart, our benefits for full-time employees are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. Health Savings Account contributions from Upstart for eligible plans (US only) Income protection benefits, including life insurance and disability coverage for added financial security Paid time off, sick leave, and company holidays, in line with local requirements Paid family and parental leave to support caregiving and major life moments (duration varies by country) Family-centered benefits to support fertility, parenthood, and caregiving needs Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy