Order-to-Cash Strategy & Operations, Operations Manager

Immigration sponsorship is not available for this position What you can expect We are seeking an experienced Order-to-Cash Strategy & Operations, Operations Manager to join our Go-to-Market Finance organization. This is a high-impact role for someone who thrives at the intersection of finance, strategy, and operations. You will provide business insights, identify opportunities for growth and risk mitigation, and drive meaningful business transformation while partnering with leaders across the organization. You won't just find problems; you will build the solutions. You will be responsible for taking high-level strategic goals and turning them into operational reality across our Deal Desk, Order Management, and Collections functions. About the Team The Go-to-Market Finance team drives strategic financial planning, forecasting, and analysis to support Zoom’s growth and profitability. We architect a seamless Order-to-Cash ecosystem by bridging the gap between financial strategy and operational execution. We transform data into actionable intelligence and drive the end-to-end transformations required to scale. Responsibilities Owning and executing end-to-end, cross-functional initiatives across Order-to-Cash that increase productivity and scale the business, from initial root-cause analysis through to implementation. This includes process-mapping, requirement gathering, drafting proposals and recommendations, surfacing roadblocks, etc. Navigating cross-functional complexity to secure buy-in for new policies, processes, and system improvements. Translating data trends into business/financial insights, and into actionable operational triggers. Partnering with the Insights Lead to identify and communicate the "operational why" behind the "data what". Performing basic data analysis independently to support owned operational initiatives (identify opportunity, measure impact, success, etc.). Partnering with the Sr. Manager and OTC Leads to establish the long-term OTC roadmap based on identified operational bottlenecks. What we’re looking for 8+ years of progressive experience in Finance Operations, Revenue Operations, Sales Operations, Business Operations, or Management Consulting, within a SaaS environment. Bachelor's degree or higher in Finance or a related discipline. Proven experience taking a project from a conceptual problem statement to a fully deployed operational process. Experience working in cross-functional environments and building consensus across diverse stakeholder groups. Experience "managing by influence" across teams you do not directly control. Ability to probe deeply with stakeholders to uncover the root cause of operational pain points rather than just treating symptoms. Ability to take a tangled process and distill it into a clean, scalable workflow. Comfortable performing basic data analysis to identify and size business risk and process opportunity. Background in SaaS, technology, and high-growth companies. Excellent grasp of traditional financial terms (revenue recognition, billing logic, and aging). SQL experience is nice to have. Salary Range or On Target Earnings: Minimum: $97,600.00 Maximum: $225,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure;  there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 05/04/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote