Partner Enablement Manager

About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. As a Partner Enablement Manager, you’ll own the development and delivery of both micro and programmatic training content as the Product Specialist for our Partners. You will design and facilitate hands-on learning activities and create impactful, easily consumable sales resource materials. You will also support the improvement, simplification, documentation, and successful launches of Dialpad's products, features, and pricing methodologies to our Partner community. You’ll work closely with Partner Sales Leadership, Partner Managers, Partner Sales Engineering, Product Managers, and Product Marketing to bridge technical and tactical gaps through insightful observation, strategic gap analysis, and value-focused execution. You’ll combine creativity and energy with thoroughness and confidence to ensure the successful adoption of new approaches and reduce friction in the selling motion. You will bring specialized product and industry selling expertise to our Partner Sales organization. This includes fostering a culture of continuous learning and improvement to ensure every Partner has the knowledge and skills to hit our revenue goals. This position reports to our Manager of GTM Training and Enablement and has the opportunity to be based in one of our US Hubs. What you’ll do Product & Pricing SME: Own partner enablement efforts as the primary expert for Dialpad's entire product portfolio, add-ons, pricing workflows, and go-to-market strategy, ensuring process stability. Core Partner trainer for all product or pricing updates and launches. Maintain all Partner facing product and pricing materials in Dialpad's CMS, Highspot. Instructional Designer, building Partner training courses in LMS, Docebo. Product Launch Enablement Lead: Consult on end-to-end product strategy, go-to-market dependencies, and pricing navigation. Curate all launch-related live training, resources, feedback loops, and reinforcement activities for all Partner roles. Product Readiness for Partners: Bridge technical and operational gaps to ensure sales mastery in "elite discovery", scoping, quoting & customer growth. Consult with Partner leadership to identify gaps in skills or knowledge and design training programs to address them. Develop and deliver interactive training workshops, job resources, practice activities, demo certifications, and more. Data-Driven Enablement: Activate external use of our own Dialpad products, in tandem with other demo tools like Consensus, to efficiently reinforce training and track enablement results against expected outcomes. Spearhead product feedback sessions and surveys to help inform the product team and enablement's approach. Work closely with the overall Sales Enablement team to ensure that initiatives are aligned and integrated across the business. Skills you’ll bring 5+ years of experience in Sales Enablement, Sales, Sales Engineering, Technical Trainer or a related role, with experience in supporting or working closely with sales & partner teams, ideally in the UCaaS and CCaaS industry. Strong technical acumen, with an understanding of basic sales process and terminology, and how to enable revenue-driving teams for success. Excellent communication, facilitation, and presentation skills, with the ability to collaborate effectively with cross-functional teams. Experience using Generative or Agentic AI Tools, Docebo (LMS), and Highspot (CMS) preferred. Ability to manage multiple projects and deadlines in a dynamic, fast-paced environment. A proactive, problem-solving mindset and a passion for continuous improvement. Bachelor’s degree preferred. Sales experience preferred. Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.