Payments Manager

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Dublin | 💰€61,200 - €77,000 + Benefits | Hear from the team ✨ ⭐ Our Payments team In this role you will help set up and run Monzo’s Payment Operations as we expand into Europe. You’ll be involved in building and running scalable payment processes, managing key payments partnerships, and working closely with teams across the business to make Monzo’s global ambitions a success. This is a dynamic role demanding significant context switching - perfect for a generalist who thrives on being thrown in the deep end. You could be researching our next markets, supporting the supplier onboarding process, or building new back-office processes, all within the same week. The role is based in either our Dublin or Barcelona offices 🔑 You’ll play a key role by... Managing day to day relationships with payments and banking partners. Being the first point of contact to resolve payments issues with third parties or from customer escalations. Supporting implementation projects with third parties: coordinating onboarding, contracting, and programme delivery. Building new back office processes to manage and scale EU payment systems. Coordinating adherence processes for new payment schemes. Partnering with engineering, product, and COps teams to support scaling payments for our EU customers. Seeking out and prioritising issues to facilitate continuous improvement post-launch. Establishing processes to manage performance for our partners and operations. Carrying our research into new markets, payment solutions, and potential partnerships. 🤩 We’d love to hear from you if… You have experience in fast moving companies such as tech or consultancy. You’re familiar with European payment systems (SEPA, Bizum, IDEAL) - first hand experience in Ireland or Spain is essential. You’re a self starter, proactive, have a strong sense of ownership, and comfortable with ambiguity. You are highly adaptable and excel at context-switching across a wide range of tasks. You can build and scale complex operational systems You have strong strategic reasoning; able to balance and prioritise short and long term tradeoffs. You’re comfortable getting into the details of technical systems and working with engineering teams You love solving complex problems and have a track record of managing performance and SLAs. You have built strong relationships and collaborate with partners to reach alignment and resolve issues. You can drive clarity amidst ambiguity and focus on the things that matter. You are organised and have managed complex projects with multiple stakeholders. You are analytical and make data driven decisions. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything thats listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰€61,200 - €77,000 ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits. 🌈 The application journey has 3 key steps 30 minute video call with a Monzo Recruiter 30 min video-call with the Hiring Manager Full-Loop (1 x Technical and 1 x Behavioural video-interviews) We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-REMOTE #OH-1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊