People Systems Lead

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO Braze is scaling our global people technology infrastructure to meet the demands of a fast-growing, dynamic workforce. As a People Systems Lead, you’ll bring deep Workday configuration expertise, strong judgment, and a collaborative mindset to help us optimize and expand our HR systems. Reporting to the Manager, People Systems, this role is ideal for someone who is ready to lead complex, cross-functional projects, from global implementations to payroll integrations and is excited to mentor others, challenge the status quo, and shape the future of People Systems at Braze. You won’t just be given tasks, you’ll be trusted with big-picture problems and expected to bring clarity, strategy, and follow-through. You’ll act as a senior member of the team, coaching analysts, making systems decisions, and drive Braze’s People systems roadmap forward. Responsibilities: Serve as a subject matter expert in Workday, leading design and configuration with hands-on configuration expertise across multiple modules including HCM, Benefits, Time Off and Leaves, Advanced Compensation, Time Tracking, Payroll, Performance, and Security Troubleshoot and support Workday integrations, collaborating with our Integrations expert as needed to resolve issues and improve stability Oversee SOX compliance within Workday by ensuring configurations, access, and processes align to control requirements; assist with preparation of Workday SOX audit documentation and evidence requests Ensure the team follows internal change management and user access processes, modeling best practices and reinforcing accountability Own and lead complex system initiatives from end to end—gathering requirements, designing solutions, managing timelines, collaborating across teams, and testing configurations Partner with key stakeholders in People, Finance, Legal, and IT to ensure systems meet both regulatory and strategic business needs Manage and triage system request intake using Jira; identify trends and work proactively with your manager to improve prioritization and planning processes Lead global implementation projects, identifying risks, setting realistic timelines, and communicating progress clearly to stakeholders Mentor junior analysts, review and provide feedback on their configurations, reporting, and documentation Build and maintain advanced Workday reports and dashboards, including calculated fields, to provide accurate insights and support data-driven decision-making Analyze the impact of Workday bi-annual releases and lead change management and testing efforts for new features and updates Document SOPs, business processes, and configuration logic to build team knowledge and ensure consistency across systems work Actively contribute to team OKRs, help drive inclusive systems design, and support team culture through collaboration, curiosity, and mentorship WHO YOU ARE You’re a systems thinker and an operational optimizer who brings depth in Workday configuration across multiple modules, a nose for efficiency, and the strategic foresight to scale systems for what’s next. You naturally mentor and uplift others, know how to get buy-in across teams, and are energized by solving complex problems. You know what excellence looks like, and you help others get there, too. Requirements: 5+ years of experience in HR/People Ops, with 3–4+ years of Workday configuration expertise across multiple modules (HCM, Benefits, Time off and Leaves, Advanced Compensation, Time Tracking, Performance, Payroll, Security, Advanced Reporting) and can troubleshoot integrations with confidence You’re curious about and excited by the potential of AI in People Systems, and you look for ways to leverage new tools and technologies to drive efficiency and scale A track record of leading end-to-end system projects, including global rollouts and cross-functional implementations Strong analytical and problem-solving skills. You’re great at breaking down complex problems, identifying root causes, and building thoughtful, scalable solutions Proficient in advanced Workday reporting, including calculated fields and dashboard creation. You’re able to build complex, scalable reports that drive clarity and action You have a strong understanding of compliance and governance. Experience ensuring systems align to SOX controls, change management, and user access requirements is a plus Demonstrated experience mentoring or guiding others, and a passion for knowledge-sharing and collaboration Excellent communication skills, you explain system logic clearly, translate business needs into technical requirements, and communicate updates with clarity and confidence Strong project management skills, you know how to lead without authority and deliver results through collaboration and influence You seek out opportunities to support DEI, culture, and team growth through how you work and how you lead Familiarity with tools like Jira, Greenhouse, Lattice, Culture Amp, and ADP Payroll is a plus Advanced Excel skills For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $101,300-$124,700/year, with an expected On Target Earnings (OTE) between $112,500-$138,500/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.