Career Category Operations Job Description HOW MIGHT YOU DEFY IMAGINATION? If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us. Pharmacovigilance Operations Manager LIVE What you will do In this vital role your primary responsibility will be acting as US/EU local safety office and FDA/EMA point of contact for safety reporting. You will support the submission of all individual case safety reports to FDA/EMA, business partners (license partners) and vendors Supporting interactions with business partners (license partners) and vendors for all case intake and processing activities. Vendor oversight of all case intake processing activities and case quality including analysis and reporting of trends in quality measures. Ensuring vendor compliance with approved processes and training requirements. Audit & external inspection support Key responsibilities include: Support ICSR processing to ensure high quality cases in a timely manner to meet all worldwide regulatory authority requirements Provide vendors with resources and training to perform their role Support the analysis and communication of case QC results Lead development and delivery of training materials for case management conventions Support resolution of case related specific queries Management of multiple business partner relationships for case management Support reviews of contract wording for case related data exchange Monitoring compliance regarding regulatory submissions and/or contractual wording for data exchange Assign tasks within Case Management to direct and indirect reports Support management of staff within Case Management Escalation of case processing issues Audit & external inspection support Undertake activities delegated by the QPPV as detailed in the PV System Master File and maintain a state of inspection readiness Be representative and point of contact for Health Authority Inspection and Internal Process Audits within the remit of role and responsibility Performs other duties related to the position as necessary as defined in Standard Operating Procedures or as requested by his/her supervisor Day-to-day vendor management issues Interact with other local safety offices Ensure case processing timelines for AE intake, triage and submission are met Assess workload to assist in resource management Support on-boarding and on-going training of vendors Attend management meetings with vendors Support analysis of QC trends Support generating, communicating, and archiving of reports of QC findings Support audits of CAPAs and other actions/recommendations for ICSR quality related measures Perform case review as required Lead development and delivery of convention-related training material Support training of local office staff Perform US case follow up activities Perform BP reconciliation as required by safety agreement Generate and distribute performance metrics (submission compliance, volumes, turnaround times) Support reviews of contract wording for case related data exchange Support regulatory inspection and support for vendor audits/inspections Oversee performance monitoring and relay metrics to vendors Support analysis of QC trends including actions/recommendations Generate, communicate, and archive report of QC findings Be part of our team You would be joining a dynamic, successful and cohesive team dedicated to achieving results, continuously exploring innovative approaches to success, all while ensuring the delivery of the best medicines to benefit patients. WIN What we expect of you Understanding of global regulatory requirements for pharmacovigilance Project leadership experience Competence in safety systems Experience in supporting inspections or internal audits Microsoft Suite: Word, Excel, PowerPoint, Project, Outlook Education: Master’s degree and 3 years of directly related experience or Bachelor’s degree and 5 years of directly related experience or Associate’s degree and 10 years of directly related experience or High school diploma / GED and 12 years of directly related experience Previous experience directly managing teams, projects, programs or directing the allocation of resources. APPLY NOW for a career that defies imagination In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us. careers.amgen.com Equal Opportunity Statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. .