Product Analytics, Senior Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary: Deliver clear, data-driven insights that improve athenahealth product outcomes and support product decision-making. Partner with Product Management, Development, and Strategy teams to provide timely athenaOne-based analytics, release metrics, and impact assessments that inform prioritization and planning. Work mode: Boston, MA — Hybrid. This role reports to the Product Analytics, Senior Manager. About the Team: The Product Analytics team translates customer context and product goals into measurable insights that drive product improvements and client value. The team partners closely with product managers, engineering, UX/research, and operations, using tools and systems such as SQL-based data warehouses, ETL pipelines, and visualization platforms to deliver repeatable, trusted metrics and dashboards. Team priorities include building reliable data assets, improving product performance visibility, and supporting data-informed road-mapping. Essential Job Responsibilities: Partner with Product Managers and scrum teams to define success measures and guide consistent use of outcome-driven metrics Extract, transform, and load data from complex systems to produce reports and analyses for product stakeholders Develop and maintain dashboards and visual reports to communicate product and feature performance to cross-functional teams Monitor release metrics and KPIs; identify regressions, trends, and opportunities for improvement Standardize data assets and metrics, surface gaps, and collaborate on corrective actions to improve data quality and consistency Conduct analyses to scope potential impact of product decisions on clients and business outcomes Communicate analytic findings and recommendations clearly to technical and non-technical audiences to support prioritization decisions Build and maintain collaborative relationships with product, engineering, and strategy partners to support continuous improvement Use AI tools to enhance analysis workflows: evaluate and apply AI-assisted data exploration, summarization, and automation methods to increase productivity, validate results, and recommend safe, effective uses of AI in analytics processes Additional Job Responsibilities: Support ad hoc research and experimentation to inform product hypotheses and A/B testing plans Contribute to documentation of metrics definitions, dashboards, and analytic methods for team reuse Mentor junior analysts and share best practices for analytics workflows and data governance Help identify opportunities to automate repetitive data processes and reporting tasks Expected Education & Experience: Bachelor’s degree required; degree in quantitative disciplines (e.g., Computer Science, Data Science, Statistics, Analytics, Information Systems) preferred 3+ years of professional experience, with 2+ years in product-focused data analytics or data science preferred Proficiency writing SQL to extract and aggregate data from relational data stores (required) Experience with data transformation/ETL tools and building data pipelines Experience with data visualization tools such as Tableau, Power BI, or similar for dashboard and report creation Familiarity with a programming language used for analytics (Python, R, or equivalent) Strong analytical problem solving, with the ability to synthesize complex information and present actionable recommendations Demonstrated ability to communicate technical concepts clearly to diverse audiences Experience collaborating across product, engineering, and business teams to influence decisions and measure outcomes Excellent verbal and written communication skills     Expected Compensation $86,000 - $146,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.   About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  Learn more about our culture and benefits here: athenahealth.com/careers   https://www.athenahealth.com/careers/equal-opportunity