Product Manager, Product Platform

Who we are Otter is building the digital infrastructure for better food. Restaurants today face a world where off-premise demand is growing faster than the tools built to support it. We help operators simplify complexity, grow their business, and deliver great experiences to every guest – wherever they are. Our platform empowers food businesses of all sizes, from local heroes to regional chains and global enterprises. With Otter, restaurants can focus on what they do best: serving delicious food to their customers. And as they thrive, we’re helping make better food more accessible, reliable, and affordable for everyone. What you’ll do As Product Manager for Product Platform, you’ll own the shared components and services that power Otter’s “operating system” – the foundations every product team builds on. You will: Drive the roadmap for user identity and access management, including authentication, roles and permissions, SSO, and enterprise-grade security. Scale customer communications across SMS, email, and notifications – ensuring reliability, redundancy, and actionable analytics for both diner-facing and operator-facing flows. Lead improvements to Otter’s platform experience, from navigation and shared UI components to shell performance and API reliability. Build and evolve internal support tooling, including agent workflows, AI-enabled support, CSAT/feedback collection, and logging. Partner with engineering, design, and security to deliver performant, reliable, and reusable platform services that accelerate all of Otter’s product teams. What we’re looking for 5+ years of product management experience or equivalent. Proven ability to ship and scale platform or shared services that support multiple products and teams. Strong technical understanding of APIs, authentication/SSO, permissions, and distributed systems; able to engage deeply with engineering. Data-driven decision maker with proficiency in SQL and analytics tools. Strong written and verbal communication skills; able to make technical concepts clear for executive and cross-functional audiences. Why join us Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone. Industry transformation: You’ll be part of a team redefining how restaurants run both online and offline. Impact at scale: What you build will directly power thousands of restaurants and millions of diners. Collaborative environment: You’ll work closely with talented colleagues across teams, with the support and guidance to grow your career. What else you need to know This role is based in our Mountain View office. We believe the best ideas and fastest progress happen when we’re together, so this is an in-office role five days a week. The base salary range for this role is $195,000 - 246,000 per year. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications. Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus. Benefits Summary (USA Full-Time Exempt Employees): Medical, dental, and vision insurance (multiple plans, incl. HSA options) Company-paid life and disability insurance (short- and long-term) Voluntary insurance: accident, critical illness, hospital indemnity Optional supplemental life insurance for self, spouse, and children Pet insurance discount 401(k) Health Savings Account (HSA) Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Time Off policies: Discretionary vacation days 8 paid holidays per year Paid sick time Paid Bereavement leave Paid Parental Leave Benefits are subject to change at the company's discretion. CSS accepts applications on an ongoing basis. Ready to join us as we serve those who serve others? #LI-Onsite