Product Manager, Visitors

Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location. From manufacturing sites and data centers to life sciences labs, healthcare facilities, and corporate headquarters, Envoy unifies visitor management, risk assessment, mailroom management, digital signage software, resource booking, and emergency management into one integrated platform. With deep integrations across access control, identity, compliance screening, and collaboration tools—including LenelS2, Brivo, Genetec, Honeywell, Cisco Meraki, Okta, Microsoft Azure, Microsoft Teams, Slack, ServiceNow, DocuSign, Avigilon Alta, and Descartes Visual Compliance—Envoy helps organizations reduce risk, stay audit-ready, and operate with clarity at scale. Learn more at envoy.com http://envoy.com ABOUT THE ROLE Product management here at Envoy is the most critical role for ensuring customers and their end-users love the products they're using. Every decision you make will directly impact tens of thousands of workplaces around the world and their millions of occupants, be them employees, visitors, contractors, etc. Envoy seeks to deliver next-level operational efficiency, data-drivenness, safety, and security for everyone involved, and our solutions must be highly thoughtful about this at scale. You will be responsible for this for your product or product line. This isn't an easy job, but if high stakes is your game, you'll enjoy things a lot. We are currently looking for product leadership in expanding our Visitors product. Visitors is responsible for the majority of the revenue at Envoy, and for good reason: it helps solve very critical security, safety and regulatory compliance needs for companies. Although you likely have used it at the many top tech companies we have as customers in San Francisco, Tech is the minority of our customers. Aerospace and Defence companies rely on Envoy for ITAR/EAR trade compliance adherence, Pharmaceutical companies rely on Envoy for audit-readiness by the FDA and food safety regulators, Manufacturing customers have OSHA regulations mandating safety communication (i.e. wear hard hats at all times, evacuation protocol, etc) which they need evidence that all personnel have watched (and been tested on!). This role is for detailed oriented people who really want to leverage their skill in identifying nuances – you literally will be helping save people's lives. Or in the least, helping companies save millions of dollars in fines! This is an on-site position requiring at least 5 days per week (Monday - Friday) at our San Francisco HQ. AS A BASELINE, YOU WILL NEED - 5+ years of experience in Product Management building enterprise B2B products. - An undergraduate degree in Computer Science, Engineering, or a quantitative field. MS/PhD/MBA optional. IN THIS ROLE, YOU WILL - Meticulously own vision, roadmap, strategy, and execution of your products - Launch products and be ultimately responsible for the success/failure of the products/features based on the goals/metrics you define. - Push for quality and urgency despite constant challenges for one or the other. You need to enjoy this battle. - Be the primary switchboard and gather feedback from customers directly, our sales/success teams, and others cross-functionally to create an opinion and get things iterated, built and launched. You must be good at rational decision-making; not everyone will always agree, yet you'll still need their support. - Be the point person to customers during beta or high-iteration periods in products. And you'll run internal dogfooding. - Story-tell and communicate internally the importance of what we're building with engineering ICs, designers, researchers and the general company, encouraging bottoms up ownership, creative thinking and internal contribution. You need to inspire. - Own much of pricing and packaging, and you'll ensure sales training happens as you expect for your products. There is no throwing-over-the-wall allowed here. - You'll bring your existing product processes and help us all elevate our product execution. - And yes, it has to be said, roles change over time; this job description is dynamic, you need to be comfortable in an environment where things can change a lot. YOUR VALUES Every company is unique, with its own culture and community, and specific values that make things gel. There is no one general fingerprint for what makes a 'good' company or a 'bad' one, it's all dependent on your personal values and how well they map to the values of the company you're part of. It's therefore critical you and us match well together. As you explore the list below, please be real with yourself – is this the kind of environment you really want? If not "yes absolutely", it's best to not apply, trust us, you're going to have a bad time. If however, these describe you, you're going to have an amazing time here with friends you'll retain for years to come. We hope this describes you! - You have a passion for workplaces, have strong end-user intuition, and demand products you yourself can proudly use daily - You thrive in ambiguous, low-guidance environments. You seek accountability and to own the success (and failure!) of everything you work on. - You have a high bar for everything you build, including the way it looks, feels, and works, spending the time necessary to achieve quality to winning standards. Especially in Enterprise software, notorious for putting quality by the wayside. - You create and hold yourself and your team to success metrics. You are data-driven, relying on numbers to persuade versus necessarily just high-paying customer anecdotes. - You are impatient and expect things sooner than in a couple weeks, months or quarters - You have high empathy and humility and understand you're always learning. You're also aggressively a believer that everyone you work with must be this way too. - You often tinker with new AI tooling and general automation at home and work to always be better and more effective. - You believe teams being in-office are the best way to solve problems fast and build great products. - You look for all these same values from your current and future teammates and would be disappointed and even consider departing if we compromised too often. You want to be part of a like-minded team and culture. By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here https://envoy.com/privacypolicy/. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.