Product Operations Manager

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE Abridge is growing rapidly, and we’re looking for a Senior Product Operations Manager to help our product organization scale with excellence. You’ll drive clarity, unlock execution, and ensure our product managers and builders can focus on creating user value. Day-to-day, you’ll be embedded within our Builders org and act as a key operating partner to product leadership, while reporting into Operations to bring added discipline, alignment, and cross-functional leverage. This is a hands-on, high-impact role for a structured thinker with GSD energy who loves building the operating system of a world-class product org. Reporting to the VP of Product, you’ll turn product goals into actionable plans, maintaining the roadmap as a source of truth, and ensuring launches, comms, and enablement run smoothly. WHAT YOU’LL DO Planning & Alignment - Maintain the product org’s single sources of truth, including living roadmap, goals, and feedback tracking. - Build a product operating system that stays ahead of the curve, anticipating needs before they surface. - Facilitate quarterly roadmap reviews, collecting cross-functional inputs and prepping for cross-functional reviews. - Cascade product updates across the company (e.g., newsletters, All Hands), ensuring clarity and consistency. Launch Operations & GTM Enablement - Own the release process end-to-end, including readiness criteria, beta programs, commitments, and launch playbooks. - Partner with Marketing and Success to deliver enablement (training, FAQs, release notes, demos). - Facilitate ongoing product metrics reviews with Product, Data Science, and GTM leaders. Knowledge & Tooling - Build and maintain an internal knowledge base for product/GTM teams. - Centralize, prioritize, and tag customer feedback, route it to the right PMs, and ensure inputs are reviewed in roadmap forums. Execution Excellence - Track dependencies and surface risks early, with recommended options for resolution. - Build onboarding materials for new PMs and accelerate their time to impact. WHAT YOU’LL BRING - 3-5+ years in consulting, strategy & operations, product ops, investing, or similar roles - Analytical thinker who approaches problem from first principles and can design product operating systems that fit the context, not just apply playbooks - Skilled at driving alignment across stakeholders, distilling complexity, and communicating with clarity - High EQ and ability to influence without authority, earning trust from PMs, engineers, GTM leaders, and executives alike. - Bias to action and comfort with ambiguity: you’re as comfortable building the system as running it until it sticks. This is a hybrid role with a minimum of 3 days weekly in our San Francisco office. WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. HOW WE TAKE CARE OF ABRIDGERS: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! EQUAL OPPORTUNITY EMPLOYER Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. STAYING SAFE - PROTECT YOURSELF FROM RECRUITMENT FRAUD We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com http://abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes. Please exercise caution and cease communications if something feels suspicious about your interactions.