Product Operations Specialist

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. 
 ABOUT THIS JOB Do you love working with incredibly smart people who inspire you to be better and work harder every day? Do you thrive in highly cross-functional roles that work across engineering, product, and sales? Are you excited to work with clients and use your technical skills to come up with real-world business solutions that drive substantial revenue? Consider joining us. This role will be based out of our rapidly growing London office and requires three days in-office attendance per week. RESPONSIBILITIES  Own and manage the onboarding process and technical setup for UK and Global clients using LiveRamp products. Work closely with Customer Success Managers to support clients and solve technical challenges as they arise. Own the overall implementation process across the whole suite of LiveRamp products to maximise the value for customers and ensure optimal revenue generation for LiveRamp Manage the technical relationship with clients to ensure smooth delivery of services, own issue resolution using SQL, python, bash and logs monitoring to ensure clients are getting maximum value from LiveRamp Platforms. Contribute towards building a great International business for LiveRamp.  QUALIFICATIONS & EXPERIENCE 1-2 years of professional experience in a Product Operations, Technical Support, Customer Success, or a related technical role. Demonstrated ability to solve complex problems and drive issue resolution. We don't have all the answers, but you'll need to find them. Intermediate computer science skills or the brains and brawn to learn Experience working with SQL, APIs and comfort navigating Linux and Unix systems via the command line is highly desirable. Experience with cloud providers e.g GCP, AWS and Snowflake are a big plus Great communication skills internally and externally. Always answer emails and calls within 12 hours. Type S(tartup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions). Fluency in Spanish, Portuguese or French is desirable. MarTech experience is desirable. 
 More about us: LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates. To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.