Head of Product Operations & Automation

Highlights Location: Serbia, Remote Languages: Fluent in English and Russian. About Fundraise Up We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first. About the Role This role is the primary owner of how the product team operates. You ensure quality and velocity don't trade off against each other — by building, scaling, and protecting the processes that make good product decisions repeatable. You'll report directly to the CPO and serve as the main entry point for new Product Ops initiatives — prioritizing, routing, and leading the ones that matter most. You focus on what scales across the whole product team, not what solves a one-off problem for one squad. The Product Ops team is two people: you and one manager — with plans to grow. This is a genuinely hands-on role — you'll be doing real work, not just directing it. Expect to own processes end-to-end, from design through adoption. What You'll Own Be the primary entry point for new Product Ops initiatives — prioritize them, decide what gets resourced, and route what doesn't fit. Lead major cross-team process changes: design the frame, align stakeholders, and drive adoption. Own cross-team processes across the Product department (Product, Design, and Analytics) where central coordination is required — quarterly planning, goal decomposition, metrics alignment. Build and maintain shared frameworks and artifacts (prioritization logic, metrics models, decision templates) that improve clarity and consistency across the product team. Identify and escalate systemic process problems that require cross-team or leadership-level decisions. Drive AI automation of product workflows — identify high-leverage opportunities, build or oversee solutions, measure against baselines, and decide what scales across the team. At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. You should already be using AI meaningfully in your work and understand where it adds value and how it can improve the way you operate. Manage Product Ops focus and load: ensure the team works on things that move the needle, not reactive noise. What Success Looks Like Product Ops initiatives have a transparent, understood focus — no one wonders what the function is for. Shared processes are adopted and used consistently across product teams (measured by adoption rate and CSAT). Operational noise decreases — fewer ad-hoc requests, less manual coordination, fewer alignment gaps. Product decisions become more predictable and higher quality — even as the company keeps scaling fast. What We're Looking For Process design experience. You've built or significantly improved operational processes in a product or tech environment. You think in systems, not tasks. Cross-functional influence. You know how to align people who don't report to you. You bring clarity to ambiguous situations and can drive decisions across teams. Metrics-driven. You track adoption and satisfaction as seriously as any product team tracks conversion. You know how to set a baseline and measure change. Bias toward scalability. You distinguish between fixing a one-off problem and building something the whole team can use. When both paths are possible, you ask: will this still work when the team doubles? Full ownership of your domain. You take accountability for outcomes, not just tasks. Blockers are your problem to solve — not someone else's. AI automation fluency. You've used AI tools to automate workflows or processes — and you can identify where automation creates real leverage vs. where it's noise. Fluent English (C1+). We're a mixed company — the product team works in Russian, but you'll have English-language meetings daily and work with English documentation constantly. 2–3 years of experience in People Management. You'll be managing a small team with plans to grow, so hands-on experience leading and developing people is essential. Bonus Points Product fluency — you understand how product teams work: discovery, prioritization, planning cycles, roadmap trade-offs Background in product operations or program management Familiarity with OKR frameworks, quarterly planning processes, or company-wide goal alignment Comfortable working in a fast-scaling environment without a defined playbook for everything Compensation The compensation range for this role is: 4,596,000 - 4,920,000 Serbian dinars Gross/year Final compensation will be determined based on relevant experience, skills, qualifications, and alignment with the role's requirements. Benefits Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary: Private medical insurance for the employee and their family 20 paid vacation days per year 15 paid public holidays per year 5 company-paid sick leave days English learning courses. Relevant professional education. Gym or swimming pool. Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. Co-working. Remote working. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.