Product Owner, Donor Portal

Highlights Location: Armenia, Remote (CET) Stock Options Language: Russian-speaking team; English fluency required (C1) About the Role As the Product Manager for Post-Donation Experience (Donor Portal & Emails), you will be the strategic owner of the donor journey after checkout. You will turn engagement, retention, and repeat donations into measurable growth levers through structured discovery, experimentation, and ML-driven personalization. You will connect company OKRs with product strategy and drive outcomes that directly impact GPV and lifetime value. What You’ll Do Own Domain Strategy: Define and execute the product vision for Donor Portal and post-donation experience, aligned with company and department OKRs. Drive Growth & Experiments: Identify retention and upsell opportunities, run structured experiments, and iterate based on measurable outcomes Build a Metrics System: Define North Star and metric tree (business → product → user behavior) and track adoption, recurring donations, and engagement. Lead Discovery: Conduct user interviews, analyze cohorts and funnel data, and validate product hypotheses before scaling solutions. Implement Personalization (ML): Identify and test ML-driven personalization opportunities across portal and emails to increase retention and LTV. Collaborate Cross-Functionally: Partner with engineering, design, analytics, and GTM to ensure product decisions translate into business impact. What We’re Looking For 5+ years in Product Management, preferably in B2B SaaS or Enterprise environments Experience owning a product domain with measurable growth responsibility Strong experimentation background (A/B testing, funnel optimization, cohort analysis) Deep analytical skills (Amplitude / Mixpanel / GA / SQL preferred) Proven ability to translate strategy into structured discovery and shipped outcomes Comfort working with AI/ML-enabled products or data-driven systems Strong user ownership — you regularly speak with customers Fluent English (C1) What Success Looks Like in This Role Clear product vision for post-donation experience Measurable growth in adoption and repeat donations Structured experiment backlog and consistent iteration cadence Strong alignment between product, GTM, and retention strategy AI used meaningfully to scale performance, not as a side initiative Benefits Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary: 31 days off Company subsidized medical insurance 100% paid telemedicine plan Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. English learning courses (50% reimbursement, up to $1,000 annually). Relevant professional education (100% reimbursement, up to $1,500 annually). Gym or swimming pool (50% reimbursement, up to $500 annually). Co-working (up to $250 monthly). Remote working. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.