Production Operations Associate I

Job Description Work Schedule Location: Pasadena, CA Employment Type: Full‑Time (30 hours) Monday – Friday: 9:30 AM – 3:30 PM (one weekday off) Sunday: 8:00 AM – 2:00 PM This early‑morning shift supports daily and weekend remittance processing deadlines. About the Role We are seeking a detail‑oriented and reliable Entry‑Level Remittance Operations Processor to support high‑volume payment processing. This role is ideal for individuals who enjoy working with numbers, maintaining accuracy, and supporting essential financial operations. You will process, verify, and reconcile incoming payments while ensuring compliance with internal controls and regulatory requirements. Key Responsibilities Process incoming remittance transactions including checks, lockbox payments, and electronic remittances. Accurately enter payment data into internal systems. Verify payment details for completeness and accuracy. Research and resolve payment discrepancies or missing information. Reconcile daily transaction totals and prepare required reports. Follow internal control procedures and regulatory guidelines. Safeguard sensitive customer payment information. Collaborate with team members and partner departments to resolve processing issues. Meet daily productivity and accuracy standards. Perform additional administrative duties as needed. Qualifications High school diploma or equivalent required; coursework in business, accounting, or finance is a plus. Strong attention to detail and accuracy. Comfortable working with numerical data and repetitive tasks. Basic computer skills, including Microsoft Office and data entry systems. Ability to work efficiently in a fast‑paced environment. Good communication and teamwork skills. Willingness to learn and follow structured operational processes. Preferred Skills Experience in remittance processing, banking operations, or office administration. Familiarity with lockbox processing systems or financial transaction tools. Understanding of basic financial controls or compliance procedures. What We Offer Full training provided. Growth opportunities within Operations. Supportive team environment. Competitive pay and benefits (if applicable). FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $19.00 – $21.00/hour and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass