Professional Services Consultant

About Us:   Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:  Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers. This role requires interaction with large-scale enterprises at senior levels, as well as with technical staff within traditional IT organizations. The individual will engage directly with newly signed customers to implement Proofpoint solutions at their sites. The successful candidate will have strong technical experience and skills, combined with excellent interpersonal and communication abilities. They must be able to take responsibility and accountability for successful customer engagements and partner technical relationships. This is a highly technical role requiring: Deep knowledge of Linux and Solaris operating systems Strong understanding of network configuration A solid background in email systems Responsibilities also include working in complex product and infrastructure environments, troubleshooting and isolating issues, performance tuning and optimization, training customers on product features, escalating defects and issues, and driving them toward resolution while managing the customer. Your Day-to-Day Engage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically using remote web conferencing tools Perform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation Deliver training to customers and partners Provide technical expertise and real-life experience in creating solutions, designs, proof of concept, and implementation Drive high levels of customer satisfaction Act as a strong customer voice into the Marketing and Engineering teams to improve the product and ensure successful Proofpoint deployments Coordinate with multiple parties — internal departments and customers — to ensure timely and satisfactory resolution of technical issues and project completion Define and document best practice techniques, processes, templates, and architectures for use across the broader field organization What You Bring to the Team 5+ years of industry experience in a customer-facing technical role (professional services, sales engineering, or technical support) Experience in large systems design and project implementation for enterprise email environments UNIX system administration experience Broad technical knowledge of Internet products and technologies Strong understanding of Internet protocols, including HTTP, SMTP, IMAP, RFC822, LDAP, and PKI Knowledge of networking topology, TCP/IP protocols, and network components (firewalls, routers, etc.) Strong Sendmail and messaging infrastructure system administration experience Ability to work across all organizational levels, both technically and politically Written and spoken proficiency in English, along with one or both Spanish or Portuguese, for both technical and non-technical communication #LI-JK1 Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities   Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.   How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you!