Project Coordinator - PrintIQ

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. About printIQ: Banyan's Portfolio Company printIQ is a leading cloud-based Print MIS platform serving the global printing industry. With teams across North America, Australia, and New Zealand, we partner with print businesses to modernize operations through scalable, SaaS-based solutions. We are a fast-growing, remote-first organization that values ownership, collaboration, and customer success. As our customer base expands, we are looking to add a Project Coordinator to support and manage software implementation projects across North America. The Role The Project Coordinator will support and coordinate customer software implementation projects for printIQ’s cloud-based Print MIS platform. This role is highly client-facing and execution-focused, ensuring projects move forward smoothly, resources are well-coordinated, and customers remain informed and confident throughout the implementation lifecycle. This is not a traditional, certification-heavy project management role. Instead, it is well suited for someone who enjoys coordinating multiple workstreams, working closely with customers and internal teams, and keeping projects organized and on track in a growing SaaS environment. The role is fully remote within the United States and reports into the North American Operations leadership team. Key Responsibilities Project Coordination & Delivery Coordinate multiple concurrent customer implementation projects from kickoff through go-live Track project tasks, milestones, dependencies, and timelines using Zoho Projects and internal tools Ensure projects progress according to agreed schedules and service expectations Manage allocation and tracking of professional services hours across projects Maintain accurate project documentation, updates, and status reports Customer & Stakeholder Management Serve as a primary point of contact for customers during the implementation phase Coordinate communication between customers and internal teams including product specialists, implementation consultants, and support Proactively follow up on action items, risks, and dependencies to prevent delays Build strong, trust-based relationships with customers by providing clear communication and consistent follow-through Tools, Process & Administration Maintain accurate time tracking and project records to support billing and reporting Support internal project meetings, scoping discussions, and follow-up activities Use and maintain project management and collaboration tools including Zoho Projects and Notion Identify opportunities to improve internal coordination, documentation, and project workflows General Support Assist with ad hoc operational and project-related tasks as needed Ask questions, seek clarification, and proactively gather information to keep projects moving Contribute to a customer-first culture and continuous improvement mindset Required Qualifications 2–5 years of experience in a project coordination, implementation, or client-facing delivery role Experience working in a SaaS, software, or technology-driven environment Strong organizational skills with the ability to manage multiple projects simultaneously Clear, professional communication skills (written and verbal) Comfortable working with remote teams across multiple time zones Proficiency with project management or collaboration tools (Zoho Projects, Notion, Jira, Asana, or similar) Preferred (Nice to Have) Experience supporting software implementations or professional services projects Familiarity with cloud-based platforms or SaaS delivery models Exposure to the printing industry or Print MIS software Experience working in smaller, fast-growing organizations where roles evolve over time What This Role Is (and Is Not) This role is: Execution-focused and coordination-heavy Client-facing and relationship-driven Ideal for someone who enjoys structure, follow-through, and problem-solving This role is not: A presales or revenue ownership role A budget ownership or financial forecasting role A rigid, methodology-driven PMP-style project management position Compensation & Benefits The expected base salary for this position is: USD $60,000- 70,000. Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience Fully remote role within the United States Opportunity to grow with a scaling SaaS organization Collaborative, supportive team environment Why Join printIQ Work with a global, remote-first team Gain exposure to complex, long-term SaaS implementation projects Play a meaningful role in customer success and delivery Opportunity to grow into broader project or operations responsibilities over time Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from an @banyansoftware.com email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.