Project Manager, Partner Professional Services

About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Project Manager on our Partner Professional Services team, you'll be a key player in ensuring the successful deployment of Dialpad solutions for customers brought to us by our valued partners. Your expertise will be focused exclusively on these partner-sourced projects, where you'll work to deliver exceptional customer experiences and address any challenges that may surface during the project lifecycle. We're looking for someone who is customer-centric, loves organization, and genuinely enjoys helping new customers get started. You'll have a real voice on the team and own the entire deployment process for your customers, playing a crucial role in setting them up for long-term success. From the initial call to the final steps, you'll guide customers through our proven Dialpad deployment methodology, managing every aspect and coordinating with technical experts as needed. This role is vital for educating and onboarding customers on Dialpad products, all while expertly navigating the relationships between our partners and our shared customers. You'll collaborate closely with our Sales, Customer Success, and Support teams to directly contribute to our customers' success and retention. This position reports directly to our Senior Manager, Partner Professional Services. This is a hybrid role (3 days per week) based in our Kitchener office. Candidates must be able to work US hours. What you’ll do Take full ownership of customer deployment projects, ensuring the successful implementation of all Dialpad products and features. Apply the Dialpad deployment methodology and leverage various tools to seamlessly onboard our customers. Manage changes to the deployment scope and schedule, identifying potential risks and implementing mitigation strategies. Cultivate and maintain strong relationships with the customer and all key stakeholders, ensuring clear communication and alignment throughout the project lifecycle. Create and maintain thorough project documentation, ensuring all project details, decisions, and progress are accurately recorded. Meet regularly with customers to verify and track all project requirements, ensuring a clear understanding of deliverables. Partner with Dialpad Solution Architects to form a dedicated deployment team focused on excellent customer success and project delivery. Utilize various cloud platforms and tools (e.g., Salesforce, PSA tools) to manage, track, and monitor your projects and customer health. Ensure that all projects are delivered on time and within scope, meeting established success criteria. Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot complex issues as needed. Monitor and report regularly on the status of your projects to your manager and the leadership team, escalating issues as needed. Address and resolve customer escalations and risks on active projects, ensuring quick resolutions and high customer satisfaction. Ensure seamless and successful project handoffs to our Customer Success and Support teams. Skills you’ll bring Bachelor’s Degree (preferred). 3-5 years of project management experience, ideally in a customer-facing role. Prior experience working with project-tracking platforms. A keen eye for thorough and detailed project hygiene, including tracking hours and project tasks. Ability to lead project meetings, effectively hold customers accountable, and manage multiple simultaneous customer projects. Proficiency with G-Suite, Salesforce, Jira, and other cloud platforms. Strong digital communication skills, with an emphasis on visual and verbal clarity during remote interactions. Ability to work cross-functionally and collaborate effectively with Support, Customer Success, Marketing, Product, Channel Partner Managers, and other teams when needed. For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits. Ontario Pay Transparency Range $76,400—$96,800 CAD Why Join Dialpad Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.