Job Description
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
As a key member of our team, you won’t just be managing contracts; you’ll be the strategic architect of the customer’s journey. You will bridge the gap between technical adoption and business value, ensuring our clients don’t just renew their subscriptions, but expand their partnership with us. You’ll serve as a trusted advisor, navigating complex negotiations and identifying growth opportunities to maximize the lifetime value of every account.
What You’ll Do
You will be the commercial lead for New Relic’s existing customers, owning the end-to-end renewal lifecycle and driving strategic expansions (upsell/cross-sell) to achieve quarterly revenue targets. By partnering with Sales and Success teams, you will conduct deep business reviews to align our platform’s capabilities with the customer’s ROI, effectively removing churn risks and securing the "Commercial Win."
Core Competencies
Customer-Centric Value Orchestrator: Ability to deeply understand a client’s business challenges and align SaaS solutions to drive measurable ROI and long-term loyalty.
Strategic Sales Acumen: A master of the "Consultative Sell," skilled at identifying whitespace within accounts and navigating complex, multi-stakeholder negotiations.
Analytical Resilience: High capacity for interpreting usage data and SaaS metrics (ARR, NRR) to proactively address churn and turn objections into expansion opportunities.
Qualifications, Skills, and Domain Expertise
3–5+ years of experience in SaaS account management, renewals, or customer success with a proven track record of meeting or exceeding renewal and expansion quotas.
SaaS Economics Mastery: Deep understanding of subscription mechanics, including ARR, MRR, Churn, and Net Revenue Retention (NRR).
Negotiation & Contract Strategy: Expert at navigating legal and financial hurdles to close complex renewals and expansion deals with enterprise-level stakeholders.
Technical Literacy & Tooling: Proficiency in CRM tools (Salesforce) and customer success platforms (Salesloft/Gainsight); ability to translate technical product usage into business value.
Consultative Communication: Excellent presentation skills with the ability to build "Champion" relationships and influence C-level executives.
Education: Bachelor’s degree in Business, Marketing, or IT (MBA preferred).
Please note that visa sponsorship is not available for this position
#LI-PS2
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy