Job Description
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.
How You'll Make an Impact:
We are seeking an expert Onboarding Coach specializing in our Revenue Marketing product suite (Revenue Intelligence and Guest Marketing). You will be a critical member of the Onboarding team, responsible for guiding new Cloudbeds customers through the setup, configuration, and adoption of our most advanced revenue generation tools.
You will ensure clients are empowered to utilize our AI-powered forecasting, dynamic pricing, and targeted email marketing capabilities to achieve measurable revenue growth. This role requires a deep understanding of Revenue Management Systems (RMS) and the ability to manage both our proprietary tools and our ecosystem of RMS partners.
Our Customer Onboarding Team:
As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.
If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!
What You Bring to the Team:
Facilitate client onboarding, training, and configuration for the Revenue Management suite via video, phone, and email.
Guide customers through critical technical setups including pricing guardrails, room hierarchy, and rate mapping.
Resolve customer inquiries and troubleshoot escalated issues related to revenue data and marketing tools across multiple channels.
Educate clients on interpreting AI-driven rate recommendations and analytics to encourage deep product adoption and loyalty.
Manage the onboarding process for both our proprietary Revenue Management System and our various RMS partners.
Build strong client relationships to promote self-sufficiency and long-term product success.
Record activities in Salesforce, gather feedback, and share insights with Product and Engineering for system improvements.
Develop and maintain a deep understanding of Cloudbeds’ products and stay updated on all system changes.
Contribute to training materials and internal documentation to help scale the revenue marketing knowledge base.
What Sets You Up for Success:
Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role.
Demonstrate deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy).
Have a proven track record of working with or implementing Revenue Management Systems (RMS) and related hospitality technology.
Demonstrate the ability to translate complex, AI-driven concepts into clear, practical business terms for clients.
Deliver exceptional communication with empathy and a relentless focus on the customer experience.
Manage multiple high-value projects or accounts simultaneously with strong organizational and proactive management skills.
Show proficiency with technical tools such as Zendesk, Salesforce, Booking.com Extranet, and CRM/Email marketing platforms.
Hold a Bachelor’s degree or equivalent experience in Business, Hospitality Management, or a related field.
Bonus Skills to Stand Out (Optional):
Portuguese or Spanish
Project Management certification
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
Best All-In-One Hotel Management System | HotelTechAwards (2025)
Overall 10 Best Places to Work | HotelTechAwards (2025)
Most Loved Workplace® Certified (2024)
Top 10 People’s Choice(2024)
Deloitte Technology Fast 500 (2024)
Discover our Benefits:
Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays - enjoy an extra long weekend every month
Full Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
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